Listing Summary

Communications Officer

Location:Lawrenceville Police Department, Lawrenceville, GA 30046

Department:Communications/911

$42,424.20 - $45,630.09 DOQ

 

Job Summary

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

Job Duties

• Receives, monitors, and dispatches radio communications traffic for emergency and non-emergency situations.

• Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.

• Dispatches the appropriate emergency personnel to incident locations.

• Responds to citizens’ requests for assistance.

• Maintains a continuous log of incoming telephone and radio calls; logs incoming calls for participating agencies.

• Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into GCIC and NCIC networks.

• Receives warrants; completes background and criminal background and driver history section on warrant; enters warrant information into GCIC/NCIC; maintains warrant files.

• Runs criminal and driver history checks as requested by officers.

• Enters information into the computer for dispatch, traffic citations, and police reports.

• Monitors jail security through regular checks and closed-circuit monitoring.

• Performs related duties.

Minimum Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

• Possession of GCIC/NCIC certification.

Knowledge Required By The Position -

• Knowledge of emergency communications principles and practices.

• Knowledge of GCIC/NCIC policies and procedures.

• Knowledge of emergency dispatch procedures.

• Knowledge of radio and telecommunications equipment.

• Skill in the use of computers and job-related software programs.

• Skill in making decisions in high pressure and emergency situations.

• Skill in public relations.

• Skill in interpersonal relations.

• Skill in oral and written communication.

Physical Requirements

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.

• The work is typically performed in an office.

SUPERVISORY CONTROLS 

• None 

GUIDELINES 

• Guidelines include GCIC and NCIC guidelines, state and federal regulations, training guidelines, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK 

• The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.

• The purpose of this position is to receive emergency and non-emergency calls and to dispatch emergency service personnel as appropriate. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations.

CONTACTS 

• Contacts are typically with department personnel, representatives of other emergency services agencies, and the general public.

• Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY 

• None 

 

The beginning salary will fall within the pay range listed above, depending on qualifications.

***The Communication Officers work varying shifts***

 

Please visit the City of Lawrenceville website to apply.