Employment Opportunities  >>  Administrative & Clerical Support

Assistant to the County Manager

Glynn County Board of Commissioners

Posted: Feb. 5, 2018

End Date: Feb. 16, 2018

This is a full-time position and receives all benefits afforded to regular employees. This position requires working 40 hours per week.

Summary: The purpose of this classification is to provide highly responsible and complex administrative and managerial assistance to the County Manager and to supervise the Customer Service Division in providing the citizens of Glynn County a centralized point of contact for county services.

Essential Job Functions: Provides complex administrative and managerial assistance to the County Manager; relieves County Manager of routine administrative tasks; screens telephone calls, mail, e-mail, and other communications and initiates appropriate action/response; greets visitors, ascertains nature of business and directs to appropriate personnel; responds to open records requests; keeps management informed of significant matters, messages, documentation, or other information; composes, types, edits, or proofreads correspondence on behalf of department management; maintains calendars and schedules meetings, appointments, interviews, or other activities; coordinates travel arrangements, accommodations, conference registrations, or related plans.

Serves as liaison between the County Manager’s office and other county departments/divisions, department directors, staff members, county officials, the public, key community leaders, outside agencies, and all other individuals or organizations; conveys information to the County Manager.

Conducts research on topics and issues as directed by the County Manager, collects, compiles, and analyzes information from various sources; interprets and presents data in appropriate format; identify alternatives and make recommendations.

Plans and completes short and long-term projects as assigned by the County Manager.

Supervises customer service activities in resolving various types of inquiries, problems or complaints regarding county services; monitors the status of complaints and requests in order to ensure proper resolution; troubleshoots difficult problem calls; supervise and assists with research of requests, problems and complaints and initiates appropriate action; receives reports, surveys, statistical data productivity data, etc. for review and analysis; compiles reports of call volume and resolution; maintains accurate records of customer service activities.

Interviews and selects candidates to fill customer service positions; supervises, directs, trains and evaluates customer service staff; processes employee concerns and problems; directs work; completes employee performance appraisals; counsels employees and recommends disciplinary action up to and including termination.

Assists with preparation of budget documents; conducts research in preparation for budget process; researches potential cost savings; enters budgetary data into computer; completes budget transfer requests; assists in monitoring departmental expenditures.

Processes documentation pertaining to payroll or personnel activities; reviews timesheets and time cards for accuracy and completeness; makes applicable calculations and researches discrepancies; maintains current attendance/leave records; prepares payroll worksheets/reports and forwards for payment; completes documentation for employee hiring, termination, or other personnel actions.

Minimum Qualifications: Associate’s degree in Business Administration, Public Administration or a field related to assigned operation, or equivalent technical experience and certification; supplemented by four (4) years previous experience and/or training that includes administrative and management assistance work at a senior level, office administration (preferably in a municipal environment), supervisory experience, customer service, bookkeeping, records management, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.A valid Driver's License is required.