Employment Opportunities >> Public Safety
COMMUNICATIONS DISPATCHER I
Clayton County Board of Commissioners
Posted: May. 17, 2018
End Date: Jul. 17, 2018
MUST MEET MINIMUM REQUIREMENTS: High school diploma or GED; little or no previous experience or training. Must be at least 18 years of age. Must be a citizen of the United States or repatriated or naturalized citizen of the United States. Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR) and First Aid certifications. Must pass a background investigation and obtain a GCIC(Georgia Criminal Information Center)/NCIC(National Criminal Information Center) certification within one year of hire date. May be required to attain and maintain additional certifications specific to assigned unit. “Preference will be given to applicants that are certified as a Communications Officer through POST.”
TYPING SPEED: 40 WPM REQUIRED. (If requested by the department, Typing Test will be administered at a later date. Application will be reviewed and sent to the department if all other minimum qualifications are met.)
NATURE OF WORK: The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, to clearly relay information for dispatch or transfer calls, and to perform administrative support tasks as required as an entry-level trainee.
SOME OF THE ESSENTIAL JOB DUTIES INCLUDE: Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances; answers multiple telephone lines; assessing incoming 911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department extension, service or agency; maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls; communicates effectively and coherently over law enforcement, fire rescue and EMS radio channels; monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records; provides the general public with geographical directions and referrals; answers citizen complaints and concerns, and any other non-emergency related information requested regarding the community or situation; cooperates with federal, state and local law enforcement agencies and its officers or representatives whenever activities or investigations are related to on-going investigations within county jurisdiction. Performs related duties as required.
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Essential functions are regularly performed without exposure to adverse environmental conditions.
SELECTION PROCEDURE: Selection will be made from a register of eligible applicants that may be established by education, work experience, test score, personal interview, credit check, criminal history, driving history (copy of driver’s license may be required), drug screen, and/or physical examination.
TO APPLY: Applications may be submitted on-line at our County Website until the position is filled.