Employment Opportunities  >>  Public Safety

COMMUNICATIONS DISPATCHER II

Clayton County Board of Commissioners

Posted: May. 17, 2018

End Date: Jul. 17, 2018


$36,692
 
MUST MEET MINIMUM REQUIREMENTS:  High school diploma or GED; supplemented by vocational/technical training in telecommunications or dispatching; supplemented by five (5) months experience or training involving public safety telecommunications or dispatching in a similar law enforcement/emergency services environment, or related field. Must pass a background investigation and possess a GCIC/NCIC (Georgia Crime Information Computer/National Crime Information Computer certification, and be POST certified.  Must meet all promotional eligibility requirements.  Must be at least 18-years of age.  Must be a citizen of the United States or a repatriated or naturalized citizen of the United States.  Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aide certification.   May be required to attain and maintain additional certifications specific to assigned unit. 

TYPING SPEED: 40 WPM REQUIRED. (If requested by the department, Typing Test will be administered at a later date. Application will be reviewed and sent to the department if all other minimum qualifications are met.)

NATURE OF WORK:  The purpose of this classification is to perform specialized work functions including answering multiple telephone lines, communicating effectively with persons requesting emergency and non-emergency assistance, clearly relaying information for dispatch or transfer calls appropriately, and performing administrative support tasks as required.

SOME OF THE ESSENTIAL JOB DUTIES INCLUDE:  Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances; answers multiple telephone lines; assesses incoming  911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency; maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls; communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities when services are requested/required; contacts various other departments to resolve problems such as street lights being out, downed street signs, roadway debris, and power outages; monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person request for services or records; monitors alarm systems at specific locations; performs computer background checks on criminals; handles inquiries on driver’s licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers; operates telecommunications device for the deaf; attends training courses as offered by the department or as required by low to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance; completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records; cooperates with federal, state, and local law enforcement agencies and its officers or representatives when their activities or investigations are related to on-going investigations within county jurisdiction.  Performs other related duties as required.

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds).  Tasks may involve extended periods of time at a keyboard or work station.  Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.  Some tasks require the ability to communicate orally.

SELECTION PROCEDURE:  Selection will be made from a register of eligible applicants that may be established by education, work experience, test score, personal interview, credit check, criminal history, driving history (copy of driver’s license may be required), drug screen, and/or physical examination.

TO APPLY: Applications may be submitted on-line at our County Website until the position is filled.