Employment Opportunities  >>  Public Works & Utilities

Field Services Representative

DeKalb County Government

Posted: Jul. 31, 2018

End Date: Oct. 31, 2018

Purpose of Classification:

The purpose of this classification is to restore and disconnect water services; verify and resolve problem accounts; and repair and service damaged water meters as needed.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Establishes and maintains knowledge of customer accounts using data entry for processing, inspections, repairs, customer complaints and requests. 

Performs skilled maintenance by repairing, inspecting, maintaining, and installing various styles of water meters and setups (Retro fit and straight line).

Connects new and re-established water accounts (services) including installation of water meters to enable customers access to water services; and disconnects delinquent accounts by locking meter or pulling meter to deny access to water services and prevent tampering.

Utilizes GPS devices, map books or personal knowledge to locate service addresses or geographical landmarks; locates meters by using metal detectors, location markings and basic knowledge of meter whereabouts; and marks hard to find meters to reduce locating time on next visitation.

Trains new hires.

Minimum Qualifications:

High School Diploma or GED; two years of experience  in field service such as reading meters, field experience which included connecting/disconnecting meter service; locating/uncovering water meters; and installing new water meters; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license.