Purpose of Classification:
The purpose of this classification is to independently administer the County's largest, most complex and critical information systems; plan and implement departmental and enterprise solutions for County-wide and multi-agency systems as assigned; and provide lead guidance and direction to less experienced Systems Administrators.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Leads and coordinates daily work activities of assigned co-workers; confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers, assists with complex/problem situations, and provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; and assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations.
Defines requirements, plans, researches, and evaluates capability of technology systems; and coordinates, configures, installs and maintains information technology systems hardware, software, backup and restore devices, databases, security solutions and peripheral devices; coordinates information and resources to insure proper and timely installation and maintenance activities; verifies availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per agency standards; completes installations and conversions; and provides initial training to customers on new products as needed.
Supports network system access; defines, recommends, implements and maintains enterprise server and work station components; defines security access levels; sets up accounts for new employees and closes accounts when no longer necessary; increases account capacity when existing blocks are insufficient for work requirements; establishes port connections for new equipment to network as needed; resolves network problems per established guidelines; limits user access to specific areas according to user needs; and documents procedures and changes on all systems.
Performs network administration; configures, operates and maintains programs, databases and/or infrastructure related systems; manages and configures servers to maintain updates; backs up and monitors event logs; analyzes event logs; identifies potential problems; monitors the performance and security of programs, databases and/or infrastructure systems; checks and maintains connectivity; upgrades servers; adds/deletes computers to/from network; manages user and email accounts and passwords; monitors network settings, network software, and drivers; and maintains databases and a variety of server software.
Provides technical support and training to system users; troubleshoots problems with programs, databases and/or infrastructure related systems; resolves problems; escalates problem to vendors or other personnel as appropriate; and ensures continual operations of customers’ network applications; and utilizes diagnostic tools and other resources as appropriate.
Supports development and implementation of new technology; researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology business strategies; evaluates departmental information systems and communications requests; and works with vendors to implement new, and upgrade existing, technology.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.
Must possess support/development experience in the following areas: Linux, SQL and PL/SQL, Interfaces/Integration, Cognos 10 or higher
Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related field required; five years of progressively responsible experience in systems administration in a large-scale information technology environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license.