The employee in this class performs technical, supervisory and project management duties associated with overseeing the stormwater customer service and billing functions for the County. Work is performed in accordance with County and department policies and procedures and State and Federal regulations relating to the stormwater utility and accounting policies and practices. Guidelines may require interpretation and discretion in application. The employee is expected to bring forward issues requiring the attention to the General Engineering Manager. The General Engineering Manager assigns work in terms of general goals and objectives. Completed work is reviewed for the nature and propriety of the final results.
Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Completes monthly reports for financial performance, internal audit, regulatory agencies and intergovernmental agencies.
Supervises and evaluates the performance of stormwater representatives and any other assigned staff; interviews and selects employees, recommends termination and disciplinary actions; plans, coordinates, and arranges for appropriate training of assigned staff.
Plans, organizes and schedules work activities and assigns personnel to perform work and projects; sets goals for staff; monitors and evaluates the effectiveness of staff and identifies areas for improvement.
Develops standard operating procedures for the division.
Develops proposals and evaluates service contracts; manages annual contracts for mailing services; meets with vendors to solve problems.
Collects and organizes data and maintains and updates various databases for the Stormwater Division.
Coordinates communications with other departments and county employees and provides assistance to the General Engineering Manager in coordinating work and assignments.
Assists General Engineering Manager in preparing annual Stormwater Division budget by gathering information, researching past expenditures, making recommendations for future office needs and ensuring that budget submittal deadlines are met.
Meets with customers to resolve complaints and account disputes and to secure payments.
Approves account adjustments and processes adjustments on problem accounts as stipulated in ordinance or department guidelines.
Organizes and maintains Stormwater Division project files.
Sends Quality of Service surveys to customers and maintains a file of responses.
Prepares requisitions and requests for vouchers for the Director’s signature and maintains pertinent records.
Purchases office supplies and equipment as needed for the Stormwater Division under department guidelines.
Responds to special requests for information such as Open Records Act, subpoenas, and audit requests. Responds to requests from customers and Rockdale County Commissioners.
Prepares letters and other documents as assigned.
Receives sorts and distributes mail for Stormwater Division.
Arranges and attends meetings and training sessions including some after hour meetings
Employees in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities
Thorough knowledge of accounts receivable, accounts payable and accounting principles.
Knowledge of county and department policies and procedures.
Knowledge of general office administration practices and basic supervisory/management principles and techniques.
Knowledge of basic accounting principles, budget preparation and county purchasing policies.
Knowledge of billing systems, programs, and procedures.
Knowledge of state and local laws pertaining to the collection of past due accounts, bankruptcy, and bad checks.
Knowledge of financial software and utility billing systems.
Knowledge of general construction and maintenance activities.
Skill in the use of modern office equipment.
Skill in computer applications used in a modern office environment.
Skill in using independent judgment and discretion.
Skill in organizing, prioritizing, and scheduling of assignments.
Skill in conflict resolution techniques.
Skill in project management.
Skill in software applications for stormwater billing and data maintenance.
Skill in organizing and maintaining filing systems accurately and efficiently.
Ability to communicate effectively, both orally and in writing.
Ability to handle multiple interruptions and adjustments to priorities throughout the day and meet critical deadlines, to research public records and to interpret/apply information appropriately.
Ability to use tact and courtesy in dealing with the general public as well as employees of the various county offices in all types of contacts arising during daily work activities.
Ability to establish and maintain cooperative and effective working relationships with others.
Ability to read, analyze, and interpret general business manuals or governmental regulations.
Ability to plan, schedule, organize and delegate work in a manner which will optimize the use of time and employee skills.
Ability to understand and accurately carry out verbal and written instructions.
Ability to maintain strict confidentiality.
Ability to perform work while sitting at a desk with intermittent periods of standing, walking, bending and stooping.
Ability to use tools or equipment requiring a moderate degree of dexterity.
The work is typically performed in an office.
- High school diploma or equivalent.
- Five (5) years of customer service experience involving the receipt of revenue in a computerized environment, including some supervisory experience or training.
- Associate’s degree or above in business or public administration, accounting or a related field.
- Utility customer service experience.