Employment Opportunities  >>  Information Technology & GIS

Telecom Sales and Billing Specialist

City of Cartersville

Posted: Oct. 11, 2018

End Date: Nov. 11, 2018

JOB TITLE:  Telecom Sales and Billing Specialist

DEPARTMENT:  Fibercom – City of Cartersville

JOB SUMMARY:  This position is responsible for assisting in the City’s Commercial internet and phone service, departmental billing, marketing and customer relations.

  • Sales and Marketing – Networking in the business community
  • Lead and Performs sales activities direct to business for all Fiber Optic Internet, and Colocation products and offerings. (wording)
  • Maintaining the data records for the internal departmental billing and voice customer database.
  • Maintaining customer information (Contract dates, circuit inventory, etc.)
  • Manage the billing for Fibercom customers including entering new customers into the utility database and manages collections for any outstanding Fibercom customers.
  • Responsible for filing required forms to FCC/PSC and other governing bodies.
  • Reconciles wireless bills ensuring database accuracy as well as managing the cellular device records and purchases.
  • Generate ad hoc and monthly recurring financial and operational performance analysis
  • Creating miscellaneous invoices for customers and ensuring payment on a timely basis.
  • Interface with engineering staff and other team members as needed.
  • Assist FiberCom personnel in implementing and managing phones, cellphones, tablets, PCs, and other multi-media equipment used by city personnel.
  • Performs other related duties as assigned.
  • Strong networking and negotiating skills; Ability to prospect, qualify, and close at multiple levels  
  • Professional relationship builder with exceptional communication skills and follow-up abilities.
  • Strong computer knowledge: MS Office including Microsoft Word, PowerPoint, and Excel; contact management communication, and monitoring software experience
  • Working knowledge of computer networking, LAN and WAN technologies and high-capacity and fiber connected networks 
  • Skill in establishing priorities and organizing work
  • Proven telecom invoice knowledge, technology billing and/or other relevant utility billing experience.
  • Skill in interpersonal relations
  • Knowledge of and local to Cartersville, GA and surrounding area.
  • High school diploma or equivalent Required; BA/BS degree preferred and/or 2+ years wireless or telco sales experience.
  • MUST have an understanding of working knowledge of telecommunications, wireless infrastructure, and tower business/services
  • Desire to continually learn about the telecom / IT arena and apply that knowledge to help clients
SUPERVISORY CONTROLS:  The Fibercom Network Manager assigns work in terms of very general instructions and spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
GUIDELINES:  Guidelines include city ordinances, policies and procedures and relevant state and federal laws and regulations.  These guidelines require judgement, selection and interpretation in application.
COMPLEXITY:  This position consists of varied administrative and technical duties.  The need to multitask and multitude of duties performed contribute to the complexity of the work.
SCOPE AND EFFECT:  The purpose of this position is to provide support for the Fibercom Department and commercial clients.
PERSONAL CONTACTS:  Contacts are typically with business owners, IT professionals, engineers, vendors, network consultants, co-works and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, provide services, resolve problems, justify and settle matters and motivate personnel.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, standing, walking, bending, crouching or stooping.  The employee occasionally lifts light objects.
WORK ENVIRONMENT: The work is typically performed in an office setting.

Please visit www.cityofcartersville.org/jobs to apply or email a cover letter and resume to hr@cityofcartersville.org. Please direct all questions to Human Resources at 770-385-5685.