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Court Technology Specialist

Rockdale County

Posted: Nov. 9, 2018

End Date: Dec. 9, 2018

Rockdale County Clerk of Courts
Position location: Conyers, GA
Clerk website: http://www.rockdaleclerk.com
Permanent/ Full-Time Position
The Clerk’s office is pleased to advertise the Court Technology Specialist position to support the clerk’s mission of “Preserving the past while preparing for the future”. We continue to improve public access to services through technological advancements, and are looking to build our team.
The Rockdale County Clerk of Court operates at Rockdale County Courthouse, 922 Court Street, Conyers, GA 30012. We have a team of approximately 30 staff that take pride in the work and services provided by the Clerk of Courts. The Clerk supports case management for civil and criminal cases as well as official records for real estate. Other services include jury management and assistance with passport applications. This position will provide technical support to internal staff as well as the public. It is a strategic initiative to expand public services and information using technology such as adding more web applications and outreach using social media. If technology and public service are your passion, please apply at www.rockdalecountyga.gov under careers

Job Summary
The Clerk of Superior Court and Chief Deputy Clerk will assign work in terms of general instructions as well as provide strategic priorities, and the Senior Court Technology Specialist will provide supervisory oversight. This position will provide technical support to clerk office staff, the public, and outside users of the clerk’s application system(s).  This position is lead support for desktop hardware, desktop applications, peripherals, audiovisual equipment, networking infrastructure Tier 1  troubleshooting, clerk social media and website management, and configuration. This position also provides secondary support to develop custom application reports, assist in application configuration, technology documentation, and assessments.

Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Performs hardware installation, configuration, support, troubleshooting and repairs on personal computers and peripherals.
Assist with issues related to the telephone system, network, operating systems, and general software support.
Conducts analysis and determines technical issues to resolve the issue or coordinate with the appropriate vendor or the County’s Technical Services division.
Lead maintenance of the Clerk’s website which may include coordination with vendors for specialized services, enhanced development, security, and backup/recovery.
Update and maintain social media platforms at the direction of management.
 Assist with ensuring all daily production work is complete (file extracts, updates, backups, etc.)
Assist with evaluation of hardware refresh, software upgrades, and planning of these events.
Assist with the evaluation of technology products and purchases.
Manage technology issue tickets and provide regular reports to management regarding the number of tickets, trends, and recommendations for additional technical training.
Essential Functions (Continued)
Assist with the maintenance of security-related software and response to threat incidents.
Assist with user training on court technology.
Provide support to the public as they use technology within the clerk’s office.
Maintain asset and inventory records related to court technology.
Assist with the update of the knowledge base.
Assist with purchasing, shipping and receiving of technology hardware, supplies, and software licenses.
Additional Duties:
The employee in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities
Knowledge of network, wiring and communications infrastructure.
Knowledge of web site management.
Knowledge of various social media platforms.
Strong organization and time management skills.
Strong interpersonal/customer service skills, detail oriented and able to coordinate and manage multiple tasks.
Excellent verbal and written communication skills.
Ability to prepare effective technical reports and recommendations.
Ability to perform in a dynamic work environment.
Ability to work non-traditional hours as needed.
Ability to sit, stand, bend, crouch, stoop and kneel, to occasionally lift light and heavy objects (weighing up to 50 lbs.), and to use tools requiring a high degree of dexterity in order to perform various job tasks.
Working Conditions
The work is typically performed in an office located in the court facility.

Minimum Qualifications
  1. Associates degree in management information systems or related field. 
  2. Two (2) years of experience in related technical experience as described
  3.  ‚ÄčOr a combination of education, training, and experience that is equivalent to requirements in 1 and 2, so long as it provides the requisite knowledge, skills, and abilities for this job.  Preferences
  4. Technical Certifications such as A+, Microsoft Certified Solutions Expert (MCSE), Microsoft SQL Certification (SQL). 
  5. Computer related project management experience in a court or legal environment