The Communications Supervisor is responsible for supervising communications officers on an assigned shift, for receiving emergency and administrative calls, and for dispatching appropriate emergency personnel.
- Supervises and evaluates the work of Communications Officers.
- Receives, monitors, and dispatches radio communications traffic for Police, EMS, Fire, and Sheriff’s Departments throughout the county, including all 911 calls.
- Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
- Maintains responders’ locations and statuses at all times to ensure safety.
- Updates Computer Aided Dispatch system with additional information from callers and responders; check all calls in system for accuracy.
- Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.
- Performs Georgia Crime Information Center (GCIC) entries for various law enforcement agencies.
- Trains newly hired employees and other communication officers.
- Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested to the Georgia Crime Information Center (GCIC) network and the departmental computer system.
- Tests equipment daily; monitors motobridge and EMNET.
- Updates and contacts wrecker departments when requested.
- Monitors employees and oversees shift duties of subordinates; ensures adequate shift personnel.
- Interviews potential employees and current employees for promotion.
- Coordinates public safety education and community events.
- Performs housekeeping duties within the dispatch center.
- Troubleshoots equipment problems; coordinates repairs with vendors.
- Maintains employee records; issues commendations and disciplinary actions.
- Performs Emergency Medical Dispatch on medical calls as needed.
- Performs the duties of a Communications Officer as needed.
- Performs other related duties as assigned.
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
- Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.
- Possession of or ability to readily obtain GCIC/NCIC certification.
- Possession of or ability to readily obtain CPR and EMD certification.
The successful candidate must pass a Background/Reference Check, and Pre-Employment Drug Screenings prior to the start of employment.
Habersham County is an Equal Opportunity Employer.
: All applicants must complete the Habersham County Communications Officer Employment Application which can which can be downloaded from our website www.habershamga.com
and emailed to firstname.lastname@example.org
. You may also submit your application along with supporting documents to the Human Resources Department, Administration Building 130 Jacob’s Way, Room 301, Clarkesville, GA 30523. For more information please call (706) 839-0214.