Employment Opportunities  >>  Engineering & Transportation

Managing Director, Mobility Services

Atlanta Regional Commission

Posted: Jun. 4, 2019

End Date: Aug. 4, 2019


Managing Director
     Mobility Services Group/Center for Livable Communities


OPEN DATE: June 3, 2019


CLOSE DATE: Open until Filled



The Atlanta Regional Commission (ARC) is the regional planning, programming and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done in part through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships and coordination/provision of regional services for selected programs. Over the past few years, the ARC has been undertaking an “evolution strategy” (described in more detail below), to find ways to become more proactive and to improve its value to local governments, their residents, and businesses and organizations.


The Atlanta Regional Commission is a nationally recognized leader in regional planning that creates real community change. As one example, the Livable Centers Initiative (LCI) program, started in 1999 by the ARC, serves as a national model of how regional planning agencies can support the development of great, center focused, walkable and livable communities.  


The Managing Director of the Mobility Services Group, within the Center for Livable Communities of the Atlanta Regional Commission, serves as a regional leader who works to create positive community change by regional coordination of transportation alternatives that provide solutions to the mobility needs of the entire community including education, outreach and marketing of transportation alternatives and supporting tools. This individual leads a professional multidisciplinary staff that provides a holistic framework of collaborative community engagement that leverages the technical expertise of the Atlanta Regional Commission. As a primary focus, this position is responsible for the development, maintenance and implementation of the Regional TDM Plan, management of the Georgia Commute Options Program, oversight of grant funding related to the seven area Transportation Management Associations and a range of other individual mobility solutions.


The ideal candidate will be a recognized leader in transportation/mobility services and Transportation Demand Management (TDM), with substantial experience in inclusive community outreach and marketing. This individual will be able to demonstrate successful examples of innovate thinking that’s applied in the development of mobility solutions. 



       Leads and manages a multidisciplinary, professional staff in the areas of Transportation Demand Management (TDM), alternative transportation solutions, employer services and transportation technology development;

       Plans, organizes, controls, integrates and evaluates the work of the Mobility Services Group; 

       Serves as an ARC subject matter expert on TDM issues including: carpooling, transit, bicycle and pedestrian enhancement, employer services and other transportation alternatives that may be developed;

       Provides direction for the development of data and assessment of policy options that facilitate decision making by providing information on a variety of regional mobility issues and trends;

       Oversees the development and coordination of regional TDM efforts;

       Coordinates the work of the Group to successfully fulfill the Georgia Department of Transportation contract for the Georgia Commute Options Program;

       Leads in the development and execution of locally driven special TDM projects through the Employer Services Program;

       As a member of the leadership team, provides advice and technical guidance to ARC management, staff and Board;

       Engages and builds partnerships with local, state, and regional stakeholders to promote partnerships with the Mobility Services Group;

       Serves on various committees at the national, state, regional, and local levels, to promote improved mobility services;

       Makes presentations to the Board, high-level policy and staff committees, local governments, transit operators, planning partners, civic groups, and other interested parties;

       Works collaboratively with other ARC group directors and managers in support of their work by providing valuable insight as the subject matter expert on TDM; 

       Develops, reviews and manages annual budget; monitors expenditures to ensure compliance with budget constraints;

       Supervises, mentors, trains, and supports career development opportunities for the staff of the group; oversees and coordinates projects assigned to the group; reviews and evaluates work products, methods, and procedures;

       Ensures technological competence and the use of innovative technologies in the work of the Mobility Services Group by promoting early adoption of leading new technologies and by maintaining clear processes and standards consistent with a high level of service integrity and accuracy;

       Continually evaluates new and improved technologies/software/models for the most effective community outreach and service delivery;

       Responds to requests for information from ARC members, other government agencies, and the public;

       Perform other duties assigned to support agency goals and objectives.


       Knowledge of TDM strategies and techniques, as well as knowledge of local government structure, processes and operations and familiarity with legislative and regulatory processes of state and federal government agencies;

       Knowledge of TDM program implementation and evaluation;

       Knowledge and understanding of the interconnected nature of global, regional and local infrastructure systems as they impact mobility concerns such the built environment, public transportation, resilience, sustainability and economic development;

       Ability to manage multi-year long-range service delivery projects collaborating internally and externally to achieve results; demonstrated experience monitoring project performance measures including budget, schedule, resource requirements, and risk; experience with the development of technical planning standards, and preparation of project and planning project documentation;

       Ability to anticipate the future needs and trends; displays understanding and consideration of interdependencies to address broader issues and opportunities; and focuses on the right things and recognizes when to maintain or shift direction;

       Ability to communicate information effectively, both orally and in writing, to a broad range of audiences; ability to prepare clear and concise administrative, technical, and informational reports; ability to prepare and deliver public presentations and recommendations to a variety of audiences with diverse viewpoints such as upper management, member agencies, Boards, community groups, and other audiences;

       Ability to work with a wide range of community data resources to find actionable meaning that promotes organizational policy goals and implementation;

       Ability to foster teamwork, open communications with and among staff, making sure to build a culture of trust, collaboration, innovation, high performance and integrity;

       Ability to utilize behavior change strategies to develop effective commuter/employer programs that result in further adoption of alternative mode use;

       Ability to analyze issues, evaluate alternatives and reach sound, logical conclusions and actionable recommendations; ability to research, analyze, and evaluate new information management and sharing technologies and protocols;

       Ability to work with public and private sector executives and leaders in developing and implementing mobility initiatives;

       Skill in proficiency with the Windows operating system and Microsoft Office applications, including Project, Access, Word, and Excel; experience with information exchange standards and data repository technologies;

       Possess experience in supervising and evaluating the work of staff; evaluating internal business processes and balancing workload with staff resources; providing leadership and direction for assigned programs; ability to delegate authority and responsibility;

       Possess demonstrated capacity to be innovative and flexible in the implementation of new Mobility Services initiatives that have meaningful community impact;

       Possess innovative thinking and behaviors; learns from experiences, leverages insights and shares learning, and implements changes when needed;

       Possess strong leadership and management skills and experience;

       Possess highly developed interpersonal skills to interact effectively with internal colleagues, staff, the Board, and a broad range of active stakeholders.


MINIMUM QUALIFICATIONS (equivalent combination acceptable): 

       Master’s degree in business administration, public administration or closely related field;

       Five (5) years of progressively responsible experience in transportation demand management that includes significant management and supervisory experience, preferably in a large metropolitan area.



       Relevant professional certification or license;

       Extensive previous experience in large scale program implementation efforts;



In addition to the detailed examples of responsibilities and abilities contained herein, all employees of the Atlanta Regional Commission are expected to model behavior consistent with the guiding principles outlined in our Evolution Strategy. Specifically, incumbents are responsible for demonstrating work habits that are: 


1.      Interdisciplinary by promoting professional and interpersonal connections and integration across functional disciplines;

2.      Holistic by seeking expertise within the team, Group, or Agency to produce his/her work output, and demonstrating a strong understanding of and support for interrelationships between their work and the work of others in the team, Group, or Agency;

3.      Actionable by continuously striving to improve his/her capabilities to produce sustainable outcomes, and displaying a strong need for achievement and a high energy level to attain goals;

4.      Outcome Based by taking the initiative to meet goals and expectations, and consistently striving to produce tangible results with significant visible impact, and;

5.      Targeted toward Ensuring Colleagues' Success by willingly and deliberately providing his/her expertise to others in an effort to build and sustain effective internal and

external working relationships, and by modeling behaviors that consistently demonstrate concern for colleagues' success, needs, respect, trust and integrity.


ANNUAL SALARY RANGE: $104,546 - $141,138 (no SS deductions except for Medicare portion, approx. 1.45% of salary)


ARC is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion or disability in employment or the provision of services.