Employment Opportunities  >>  Information Technology & GIS

Information Technology Manager

Douglasville

Posted: Jul. 5, 2019

End Date: Jul. 31, 2019


JOB SUMMARY
 
The person in this position is responsible for managing the City’s information technology systems, including all aspects of systems development, operation and maintenance for the City’s workstations, servers, telecommunications systems, networks and storage systems. Leads efforts to ensure the network and server system hardware, operating systems, software systems and all related implementation, maintenance and operations procedures comply with the organizational standards and policies.  The IT Manager will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. Will document, manage, and maintain the company’s environment for both internal and external server infrastructures, as well as assist with design and implementation of upgrades and new implementation. This position is classified as essential and may require after hours works for maintenance or emergency issues. 
 
ESSENTIAL JOB FUNCTIONS
 
  • Manages the City’s information systems, workstations, servers, and Local and Wide Area Network
  • Assists the Assistant City Manager in developing short and long range system plans for City-wide use of information technology with respect to both internal use and for use by City residents
  • Designs and implements the City’s Information Technology Systems infrastructure; develops and implements standard operating procedures for system functions and use; ensures compliance with legal requirements pertaining to information technology 
  • Manages the City’s telecommunications infrastructure, including the phone system, analog phones, and Internet access; this includes working with telecom vendors to ensure the needs of the City are met while maintaining minimal budget impact
  • Monitors and manages the City’s network firewalls, ensuring their software systems are updated and the configurations meet the needs and requirements of the City
  • Evaluates system's effectiveness and identifies needed changes, modifications and/or enhancements; works with the Assistant City Manager to evaluate possible solutions and develop implementation plans.
  • Assesses the City’s current and future information and automation needs to develop recommendations and budget proposals;
  • Monitors daily operations and administration of the department’s information systems; establishes departmental standards and procedures; establishes access levels and maintains system security
  • Researches, implements and maintains network software.  Insures that the networking, internet, and email needs of the City are met
  • Manages the City’s data backup systems and ensures the validity of the backup, and monitors the performance of the systems.
  • Serves as IT security officer for mission critical and network systems. Responsibility includes setting user security privileges, addressing security violations and intrusions, and recommending security enhancements to guard the City’s IT infrastructure;
  • Monitors the City’s virtual server environment to ensure its health and ability to act as a disaster recovery system
  • Provides training, technical assistance, instructions and problem solving to department staff and other users; troubleshoots hardware and software problems; work with hardware and software vendors to solve significant problems with their products
  • Runs a variety of reports from system programs to include status reports on systems projects, as well as ad hoc reports
  • Create and Maintain policies and procedures that pertain to the IT infrastructure and appropriate usage of those resources
  • Attends variety of staff meetings, vendor demonstrations, seminars and training classes to provide and obtain information on systems’ activities and developments
  • Ensure efficient and effective use of the agenda management software system
  • Administers and monitors vendor contracts to ensure compliance with performance measurements
  • Assesses the City’s current and future information and automation needs to develop recommendations and budget proposals
  • Manages all Information Technology employees (IT Technician & IT Intern).
  • Performs other related duties as assigned
  
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
 
Requires a Bachelor’s degree in Information Systems Management, Computer Science or a related field; supplemented by a minimum of by 3 years of experience administering local and/or wide area networks, installing and maintaining personal computer software and hardware, experience with operating and administration of IBM AS/400, Windows server, and Office 365; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. 
 
KNOWLEDGE, SKILLS AND ABILITIES
 
  • Knowledge of theories, principles, techniques, and applications of maintaining an IT infrastructure;
  • Knowledge of technical aspects of automated systems design and computer operations;
  • Knowledge of operation of computers and auxiliary equipment;
  • Knowledge of operational requirements of system and application software;
  • Knowledge of functioning of computer software;
  • Knowledge of analysis and design techniques and programming methods;
  • Knowledge of system design and implementation;
  • Knowledge of use, operation and installation hardware and software;
  • Knowledge of word processing/office systems equipment;
  • Knowledge of modern office methods, forms, and procedures;
  • Knowledge of principles of supervision and personnel management;
  • Knowledge of City government, including informational needs and operational procedures observed in the maintenance of records and preparation of reports;
  • Ability to plan, organize, coordinate, and supervise the activities of the IT department;
  • Ability to supervise and direct the activities of information technology personnel;
  • Ability to define and implement work standards in the functional areas under direction;
  • Ability to monitor and control system security;
  • Ability to assist in preparation of the annual budget and budget forecast for IT;
  • Ability to present technical information and ideas to persons having little knowledge of IT systems;
  • Ability to evaluate new IT equipment and developments and determine the appropriateness of their applications to City operations;
  • Ability to estimate end user service requirements and the resources needed to implement requests for service;
  • Ability to establish and maintain effective working relationships with co-workers, other City representatives, and outside vendors;
  • Ability to confer with user representatives and outside vendors on operations and project technical problems;
  • Ability to do difficult and complex systems analysis and programming tasks;
  • Ability to write and speak effectively;
  • Ability to analyze work environments to determine personnel, equipment, and processing requirements;
  • Ability to act as a review authority on IT projects and present project and report results to management.