Purpose of Classification:
Applicants for this position must be able to work rotating shifts.
All qualified applicants must take and pass a Criti-Call test with a required typing speed of 35 Net WPM. If selected, testing notifications will be emailed to each applicant.
The purpose of this classification is to perform entry-level duties related to answering and processing emergency and non-emergency calls through the E-911 Center. Communications Officer I serve primarily as call takers, but individuals may spend time learning the dispatch consoles for Police, Sheriff, and Marshal's Office.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
Forwards information to the appropriate emergency response units or agencies; and verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC).
Uses a computer to enter and retrieve data; sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identifies incorrect or outdated information contained in the CAD; and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
High school diploma or GED required; one year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must obtain the following within six months of hire: Georgia Peace Officer Standards and Training (POST) Certification, GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, and certification on all dispatch consoles within twelve months of employment.