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License and Revenue Manager

Gwinnett County

Listing Summary

Job Description
The Licensing Manager position assigned to the Licensing and Revenue Section within the Customer Service Division, is responsible for managing the operational activities of the License and Revenue team, engaging in strategic initiatives as needed by leadership, and supporting the management of the more complex fiscal support duties.  

Essential Duties

  • Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.
  • Manages the daily activities of an assigned operational unit, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, and standards; ensures compliance with Federal, State, and Local laws, regulations, codes, and/or standards.
  • Provides guidance and instruction on application processes for alcoholic beverage, adult entertainment, and massage establishment licenses.
  • Facilitates staff training and verifies staff follows the established policies and procedures
  • Coordinates with the Police Department and other County departments to implement the workflow for processing license applications which includes facilitating the Licensing and Revenue Board of Appeals.
  • Develops and implements operational procedures for denial or revocation of licenses.
  • Completes the following fiscal aspects of the section, including continued maintenance of: daily bank deposit, outstanding accounts receivables, processing payments returned by bank.
  • Serves as a liaison with external agencies and other governmental entities.

 Other Job Requirements/Information
 This job entails fiduciary responsibility and requires a credit check.

The grade for this position is C52(1). Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications

  • Bachelor’s Degree in Business Administration, Finance, or Accounting AND
  • Seven years of progressively responsible business licensing experience including three years of supervisory experience
    • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.


Department of Planning & Development

The Customer Service Division is responsible for serving residents through a dedicated customer service team and business process improvement initiatives. This division is also responsible for issuing building permits and business and alcohol licenses.

For more information about this department, please click here. 
About Gwinnett County

Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Gwinnett is the preferred community where everyone thrives!
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.

 Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

  • Hiring Process
  • FAQs

Gwinnett County is committed to creating a diverse workforce.  As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email

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