Listing Summary

Customer Service Rep. Supervisor

Adult Health - Marietta

Exceptional Benefits Include:

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexibility within or core working hours of M- F 8 am – 5 pm
• Hybrid teleworking options for eligible positions
• Employer 401K match
• Student Loan Repayment
• Employee Education Reimbursement
• Payroll Deductible Health Benefits
• Pension Plan
• Flexible Spending Accounts
• Worksite Wellness Activities
• Employee Recognition Program
• Diverse Workforce
• Opportunities for Advancement

Purpose of the Position: This position works to promote and protect the health and safety of the residents of Cobb and Douglas Counties.  Supervises, guides, and/or instructs the work assignments of subordinate staff located within Marietta Bldg A Adult Health. Supervises staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

 

Essential Functions (include, but are not limited to):

• This position requires high customer service skills for greeting and serving a diverse public community as well as internal customers.
• The ability to comprehend information from Medicaid web portal system, Immunization Schedules and GRITS system, and various insurance verification portals as required.
• Ensures that Limited English Proficient (LEP) clients have meaningful language access to all programs and activities conducted or supported by this agency; and that are in compliance with State and Federal regulation

 

Minimum Qualifications: Bachelor's degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information OR Five years of lead/supervisory worker experience in a customer service setting communicating information OR Two years of experience required at the lower level Customer Svc Rep 3 (GST122) or position equivalent.

                        

Preferred Qualifications: Significant experience and/or education relating to the specialty area of the position including insurance verification, handling customers’ complaints, supervising subordinate staff and collection of payments. Knowledge and usage of hardware and/or software related to the position.  The ability to translate English to Spanish and Spanish to English orally and in writing is preferred but not required.

Work Conditions & Physical Demands: This position does not require a lot of physical exertion; however, not always a sedentary position.  The ability to lift 20+ lbs. as needed.

Salary Information: $43,903 Annually/ Pay grade I

 

*** Current state employees’ salary will be subject to State Personnel Board rule provisions. If you have questions regarding salary, please do not hesitate to contact WA***

 

* THIS POSITION WILL REMAIN OPEN UNTIL FILLED AND IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED

 

Cobb and Douglas Public Health a nationally accredited health department, headquartered in Marietta, Georgia since 1920 promotes and protects the health and safety of the residents of Cobb and Douglas counties in partnership with several other agencies. CDPH is an equal opportunity employer, and does not discriminate based on age, genetics, pregnancy, gender, gender identity or expression, color, disability, national origin, sexual orientation, political affiliation, race or religion.

 

TO APPLY: In order to successfully apply for a position; the hiring agency requires interested applicants to complete the Cobb & Douglas Public Health’s Online Employment Application. This job application can be found at: www.cdph-ess.com. Click on "Employment Opportunities" and locate this position, click “Apply” and begin your application process.      

VOTED ONE OF ATLANTA’S HEALTHIEST EMPLOYERS

Thank you for your interest in CDPH. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

 

Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

 

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: Natasha.Hart@dph.ga.gov

 

CDPH has adopted the Council on Linkages Core Competency for Public Health Professionals.

AN EQUAL OPPORTUNITY EMPLOYER