Listing Summary

POSITION SUMMARY     

This is a temporary entry level position to assist with the seasonal operation of the Aquatic Center.  The candidate will work in the ticket office and concession stand providing exceptional customer service as well as assisting with facility organization, clean up and safety checks.   This position will support the City in ensuring the safety of all pool patrons and enhancing the guest’s experience.

 

MAJOR DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assists in providing information to the public about pricing, programs, and basic operations of the Aquatic Center.
• May assist and provide input to the Pool Coordinator and/or the Athletic Coordinator regarding programming or other activities.
• Works with cash and peripherals to provide tickets for entry, season passes, rentals and concessions at the Aquatic Facility.
• Communicates to Pool Coordinator and/or Athletci Coordinator of anyone not following the rules, or anyone subject to removal or in need of assistance due to health problems, intoxication, bathing attire, and behavioral and disciplinary issues.
• Ensures all policies, rules and regulations are enforced by staff and followed by participants.
• Secures concession inventory, creates displays for sale and makes recommendations for concession inventory purchases
• Responsible for cleaning the facility offices, storage, and concessions.  Ensures facility is kept clean during the day and may be required to clean restrooms, empty trash, or pick up litter.
• Responsible for checking and maintaining all equipment at the facility.
• Responsible for maintaining inventory of pool/ facility supplies and setting up for rentals.
• Provides the highest level of customer service internally and externally.
• Consults with others on complex problem situations and provides technical expertise.
• Provides progress and activity reports to senior management; and assists with the revision of procedure manuals as appropriate.
• Performs general cashiering, concession, janitorial and attendant work at assigned aquatic center, including, but not limited to, set-up before events and activities, clean-up after events and activities, and cleaning restrooms, concessions areas and storage rooms.
• Responsible for monitoring and for the minor maintenance of equipment, materials, and facilities; reports any damaged and unsafe equipment or required maintenance or materials such as cleaning supplies to the supervisor or his/her designee.
• Moves and lifts heavy equipment, tables, chairs, and other objects to prepare for and clean up after events and programs.
• Opens and closes facilities according to schedule and procedures and notifies appropriate authorities in event of emergency.
• Monitors activities, special events and programs and acts as the city’s representative during rentals by outside agencies.
• Enforces safety and operating procedures including compliance with health, safety and building codes; enforces by informing public participants.
• Renders only minor first aid in the case of an injury and reports all injuries to the supervisor or his/her designee. Completes accident/incident reports as required by policy.
• Collects entrance or equipment rental fees, money for food and beverages from customers, and issues receipts.
• Keeps accurate account of daily attendance and all daily revenue collected, balances revenue with daily closing reports.
• Answers telephone and provides the public with pertinent information about facility operations.
• Performs related duties as assigned

MINIMUM QUALIFICATIONS

Minimum sixteen (16) years of age or high school graduate or possess an acceptable equivalency diploma, and a minimum of six (6) months of experience in cash handling, lifeguarding, working concessions, working in an aquatic or recreation setting or an equivalent combination of training and experience which provide the required knowledge, skills, and abilities.   

Certificates, Licenses and Registrations

Lifeguard or aquatic facility experience preferred. Certification in CPR/AED and First Aid by the start of the season is a must.  A valid Georgia Driver’s License is preferred.

Knowledge, Skills, and Abilities

• Basic lifeguard skills/duties.
• Basic skills in cash handling, counting and security.
• Skill in organization and cleaning.
• Ability to demonstrate swimming proficiency.
• Ability to handle rescue activities.
• Ability to communicate effectively with public, especially with persons of varying ages and abilities.
• Ability to read and understand work schedules.
• Be able to identify problems either visually or by auditory means in order to be alert to life saving needs.
• Good customer service and people skills.
• Personnel management skills.
• Basic computer skills.
• Basic business administration skills.
• Prioritizes and plans work activities and use time efficiently
• Demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
• Interacts and communicates clearly with coworkers, citizens, and vendors in a courteous, friendly matter
• Manages difficult situations, responds promptly to needs, solicits consultant feedback to improve service, responds to requests for service and assistance and meets commitments
• Exhibits tact, consideration, and patience in difficult situations
• Approaches sudden, unexpected challenges effectively with confidence
• Punctual, follows instructions, responds to management direction, and solicits feedback to improve performance

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other tasks; Develops realistic action plans.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds well to questions; Demonstrates presentation skills; Participates in meetings.
• Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.

OTHER REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Requires the ability to work effectively in a fast-paced environment; must be flexible and able to adapt to frequent changes in work priorities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Tasks require the ability to exert moderate physical effort in light work, typically involving some combination of sit or stand for prolonged periods, walk, run, stoop, kneel, crawl and crouch; make precise and coordinated finger, hand and limb movement; maintain uniform, controlled hand-arm posture or movement; push, pull or drag an adult (averaging 160 pounds); lift and carry all sort of items (average 50 pounds); work efficiently for long periods of time.

The employee will perform duties in an outdoor environment. Performance of essential duties may require exposure to adverse environmental conditions, such as excessive sun, pool chemicals, pollen, odors, wetness, humidity, rain, fumes, temperature extremes, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, bright/dim lights, and water hazards. 

May work an adjusted schedule for assisting in events occurring after 5:00 p.m. such as meetings, or planned events.

REQUIREMENTS INCLUDED IN THIS CLASS SPECIFICATION MAY BE SUBJECT TO MODIFICATION IN ORDER TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES WHO ARE OTHERWISE QUALIFIED TO PERFORM THE ESSENTIAL DUTIES OF THE JOB.