Listing Summary

Salary:  Commensurate with experience

General Description and Classification Standards 

The Department of City Planning (DCP) provides the leadership role in creating opportunities for our City to continue to grow and sustain our diverse communities that define and give Atlanta its unique character. The Department’s objective is to guide the development of the City through planning, design review, plan approval, code compliance, and housing assistance.

 The Department’s Neighborhood Planning Division provides support and oversight to the twenty five Neighborhood Planning Units (NPUs) to promote the planned and equitable growth of Atlanta’s neighborhoods and effective citizen participation. The Program Operations Manager effectively communicates and interacts with NPU leaders, department staff and other city departments and partners, and members of the public to coordinate key projects involving multiple stakeholders. The NPU Division is a collaborative group that focuses heavily on its guiding principles and prioritizes outcomes.

Essential Duties & Responsibilities 

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

 The Program Operations Manager is part of the NPU Resources & Support Team and provides administrative, operations, accounting and general support for the neighborhood planning unit system and the Atlanta Planning Advisory Board. This support will include coordinating special projects, budget management, procurement, and updating/maintaining standard operating procedures.

 Other duties may include generating meeting agendas, preparing meeting packets, scheduling meetings, managing a robust calendar, web and publication updates, record-keeping, written correspondence, issuing and coordinating notices to appear, and preparing public notices. This role requires knowledge of administrative practices, policies and procedures as necessary in the completion of daily responsibilities. 

The Program Operations Manager is able to implement practices that promote effectiveness and efficiency, and advance the Division’s goals. The Program Operations Manager keeps abreast of any changes in policy as it pertains to departmental operations and NPU support, and is able to assemble information to curate and deliver written reports and documents in a concise, clear and effective manner. 

The Ideal Candidate

 The ideal candidate will be an experienced administrative professional or business operations manager who is a highly organized team player, thorough, self-directed and exceptionally attentive to detail. The successful candidate is skilled at completing multiple tasks simultaneously, able to manage competing priorities, and produce precise deliverables under critical time constraints. The selected candidate is capable of carrying out most assignments typical of an administrative professional with limited guidance or oversight. The candidate uses independent judgment and discretion including the handling of critical situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Is knowledgeable and proficient with computers. The preferred candidate loves Atlanta and its diverse neighborhoods, and has: 

• Exceptional organizational and accounting skills

 • Experience coordinating special projects

• Passion for excellence, respect for public participation processes, and proven commitment to public service

• Superior written and verbal communication skills

 • Deep appreciation and respect for Atlanta’s varied neighborhoods and the diverse people who live and do business here

• A demonstrated ability to work with diverse groups of people, a commitment to providing a superior customer experience to every member of the community and stakeholder 

• A clear understanding of civic responsibility and the community’s role in neighborhood planning

Supervision Received

 Direction received is general and focuses more on long-term and short-term operating objectives, organizational effectiveness, and operating results.

Minimum Qualifications – Education and Experience

 Bachelor’s degree in accounting, business administration, public administration, public policy, urban planning, human services, sociology, psychology, communications or related field (equivalent professional experience may be considered for substitution for the required degree as an exception). 

3-5 years of administrative experience, preferably in the public sector.

Essential Capabilities and Work Environment

 Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Position may require evening and weekend availability and local travel.