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Communications Operator

College Park

Listing Summary

Job Summary: This position operates a two-way radio and other communications equipment to receive and transmit public safety calls.  The position also dispatches the appropriate public safety entity. 


Major Duties:

  • Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required, expeditiously and accurately;
  • Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC;
  • Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;
  • Tracks status and availability of emergency service units;
  • Enters information into GCIC/NCIC to obtain confidential records;
  • Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;
  • Compiles data from records kept into various daily, monthly, or other periodic reports;
  • Maintains communications records and files;
  • Assists the public with transactions and information relating to police and fire activity and city services;
  • Inquires about and enters data of a restricted and confidential nature into the computer;
  • Dispatches medical emergencies and provides pre-arrival instructions;
  • Provides information to units in areas such as warrants, vehicles, driver’s licenses and criminal history;
  • Operates a multiple computer system utilizing various programs simultaneously;
  • Trains new employees in the dispatch function and evaluates and reports progress of trainee to supervisor;
  • Performs other related duties as required.


Knowledge Required by the Position:

  • Knowledge of federal and state regulations governing transmission by radio;
  • Knowledge of the methods of operating communication systems;
  • Knowledge of geography and the road system throughout the city;
  • Skill in determining the scope and magnitude of an emergency;
  • Skill in the use of modern office equipment including computers, fax machines and Xerox machines;
  • Ability to handle multiple situations at one time;
  • Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;
  • Ability to remain calm and communicate precisely and clearly in emergency situations;
  • Ability to exercise sound judgment in making decisions;
  • Ability to deploy emergency equipment within specific guidelines;
  • Ability to follow rules and procedures regarding police records and files;
  • Ability to document facts accurately, legibly and completely, under adverse conditions.
  • Ability to assist less experienced personnel with safety rules and regulations;
  • Ability to establish and maintain cooperative relationships at work;
  • Ability to understand and carry out directions.


Supervisory Controls:  Work is assigned by Communications Supervisor in terms of departmental goals and objectives.  Work is performed under direct supervision.


Job Title:     Communications Operator (continued)


Guidelines:  Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Basic Communications Officer Training; GEMA/POST Council guidelines.


Complexity:  The work consists of a variety of computer-aided dispatching and record keeping duties.


Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials in emergency situations. 


Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and the general public.


Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.


Physical Demands: The work is typically performed with the employee sitting at a desk.  The employee uses tools or equipment requiring dexterity.


Work Environment:  The work is typically performed in an office.


Supervisory and Management Responsibility:  None. 


Minimum Qualifications:

High school diploma or equivalent; two (2) years of related experience preferred; GCIC and EMD certified or ability to become certified within one (1) year; equivalent combination of education and experience.



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