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Claims Adjuster

Augusta-Richmond County Government

Listing Summary

SALARY: $40,162.00 Annually
OPENING DATE: 02/04/20
CLOSING DATE: Continuous

The purpose of this classification is to coordinate the day-to-day operations and staff involved in the administration of casualty and property liability claims for the Consolidated Government.

  • Manages the administration of property, casualty or other liability claims from intake through settlement or trial for all Consolidated Government departments and constitutional offices: reviews claims to determine Consolidated Government liability according to applicable local, state and federal laws, rules and regulations.
  • Receives, reviews, analyzes and investigates reports of property, casualty and other liability claims: establishes case files; conducts on-site inspections and interviews with employees, claimants, attorneys and departmental contacts; identifies, evaluates, controls and minimizes Consolidated Government loss or damage to physical assets and losses arising from liability claims.
  • Prepares Notices of Claim for all property and casualty accidents/losses reported: contacts parties involved to ensure accurate and comprehensive information; discusses management and settlement recommendations with adjusters; notifies fleet management for cases involving damage to Consolidated Government vehicles; and reviews and issues repair payments.
  • Assists in mediation and litigation activities: coordinates subrogation activities against persons or companies that cause financial loss to the Consolidated Government; participates in settlement negotiations; conducts research; assists attorneys where appropriate in the development of case information and strategy; and attends depositions, mediations, trials and other official meetings and events.
  • Reviews all claims for accuracy
  • Confirms quality repair of vehicles, fencing, etc.
  • May train staff
  • Conducts investigations to verify claims filed by employees

Education:  Bachelor's or Associate's Degree in Business, Accounting, Finance, or a related field or a High School Diploma based on experience.

Experience:  Two (2) years of experience with Bachelor's Degree, four (4) years with Associate's Degree, or six (6) years with High School Diploma or G.E.D. in claims management with emphasis in vehicle repair.
  • Applicable laws, rules, and regulations
  • Knowledgeable in all facets of paint & body repair business
  • Reviewing documents for accuracy
  • Applying laws, rules, and regulations
  • Reading and interpreting plans and specifications
  • Conducting inspections
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
  • Possession of a valid driver's license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment. *This position requires driving a county vehicle.*

This position does require travel to other locations more than 50% of the time.

  • Data Utilization:  Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
  • Human Interaction:  Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
  • Equipment:  Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
  • Verbal:  Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
  • Math:  Requires the ability to perform basic calculations.
  • Functional Reasoning:  Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
  • Situational Reasoning:  Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
  • Physical Abilities:  Tasks require the ability to perform sedentary to light work.
  • Sensory Requirements:  Some tasks require the ability to perceive and discriminate colors or shades of colors, and visual cues or signals. 
  • Environmental Factors:  Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, extreme temperatures, intense noises and travel.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

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