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Application Support Analyst II

Augusta-Richmond County

Listing Summary


Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy Director, Information Technology or other designated person and works with co-workers, vendors, computer service personnel, employees, and government agencies to develop and support information systems.


  • Performs troubleshooting and problem-solving activities for software application systems.
  • Provides project management for allocated projects.
  • Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups.
  • Gathers requirements, designs, and develops reports and minor applications for customers.
  • Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies.
  • Develops and supports documentation and procedural manuals.


  • Support of Implementation of vendor-supplied business application software in an end-user department.
  • Thorough and accurate documentation of software problem resolution procedures in a management-approved format.
  • Handling customer complaint situations.
  • Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
  • Responding to emergency technology support issues in their area(s) of responsibility.
  • Training/Familiarizing other staff members (not necessarily subordinates) in technology applications.



Education:  BA/BS in Computer Science, Information Systems, or Business Administration.

Experience:  Three (3) years' work experience involving software or hardware-related technical support, business analysis, report writing, and end-user customer support.


  • Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing.
  • Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies.
  • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures.
  • Proficiency in database integration, report generation tools, application systems, structured query language (SQL), interpersonal relations, general business principles, and adaptability to change.
  • Familiarity with local area networks, network software and technical concepts.
  • Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment.
  • Good communication skills, both oral and written.
  • Demonstrated ability to work with a team or independently.
  • May supervise and/or train designated personnel.

Licensing:  Possession of a valid driver's license with good driving history.  If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

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