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Tax Clerk/Customer Service Representative
Salary: $31,512 - $40,772
The purpose of this position is to serve as back up to the Customer Service Team Leader, and perform activities relating to processing payments for City services and fees, maintaining and updating customer accounts and billing records, and processing requests for City services. Prepare annual tax digest, prepare, and process real property and personal property taxes and other fees and services; review charge tax assessments, etc.; prepare bills for mailing; adjusts inaccurate billings; prepare duplicate bills as needed; maintain and update all files and accounts. Perform customer service functions provide information/assistance regarding taxes, sanitation bills, utility services, or other issues on the phone or in person; distributes forms and documentation; respond to routine questions or complaints; research problems/complaints; initiates problem resolution. Collect and receive money for taxes, sanitation bills, utility services, water tap fees, or other services calculate appropriate fees, record transactions, and issues receipts; balance cash drawer; check information for accuracy; post and amend payments in computer database. Research and analyze customer accounts; approve and run financial activity reports; collect on past due accounts; prepare and send past due notices; contact customers in person and by phone; oversee problems relating to the posting of delinquent accounts; review adjustments made to delinquent accounts. Provide support and documentation for end of year close out and annual audit. Enter financial information into department databases; updates database information; creates new spreadsheets/files; purges old data as appropriate; makes copies and distributes to appropriate parties; maintains copies in department manual files. Monitor and evaluate the effectiveness of billing and collection activities; ensure adherence to established policies and procedures; ensures all activities comply with local, state and federal public regulations and requirements; assists in developing and implementing policies and procedures to maintain and improve department operations. Maintain file system of departmental records; prepare departmental files; sorts/organizes documents to be filed; file documents in designated order; retrieve/replace files; conduct records maintenance activities in compliance with guidelines governing record retention. Perform general office and clerical work; prepare, compile, or complete various forms, reports, work orders, tax adjustments, duplicate bills, corrected bills, or other documents. Receive various forms, reports, correspondence, checks and cash, history cards, service orders, exempt forms, refund checks, cashier detail reports, account feed reports, interest and penalty reports, balance reports, ordinances, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Communicate with supervisor, City employees, the general public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
High School diploma or GED; some college coursework in accounting, finance or related field is preferred; experience in customer service, utility billing, tax collection, accounting or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Applications are available on the City’s Website, www.hapeville.org, or in Human Resources, 3468 North Fulton Avenue, Hapeville, Georgia. Interested candidates must submit a completed application to Human Resources. Open until filled.p >