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Help Desk Technician I

City of Savannah


Listing Summary

Are you ready to walk through the door of opportunity? The time is now to chase your dream! This is your opportunity to embrace a new beginning! If you are seeking a rewarding career in a fast-paced work environment, career progression and the chance to learn from the best, then we want you!

 

Looking for a career with purpose? The City of Savannah Innovation and Technology department is seeking a highly qualified, customer focused Help Desk Technician I to join our team.

 

If you are ready to take the next step, come envision your career with us!

 

As the new Help Desk Technician provides customer service and technical support for users calling with inquiries or concerns about PC software and hardware issues. This includes supporting and resolving all IT issues.

 

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance and 11 paid holidays.

 

Women, Minorities, and Veterans Are Encouraged to Apply!

ESSENTIAL JOB FUNCTIONS

 

  • Provides immediate, real-time assistance in response to end-user calls and questions. 
  • Provides problem resolutions and dispatches appropriate staff; provides feedback to customers and solicits user satisfaction through follow-up calls
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Manages and prioritizes help desk tickets; follows up with other ITS teams for status and resolution
  • Creates and edits training documents or help desk content
  • Assists to create, delete and transfer user accounts
  • Installs, configures and troubleshooting software
  • Performs maintenance tasks, such as clearing print queues, etc.  
  • Attends training classes to maintain a high degree of technical proficiency and keep informed of current technical trends, products, and standards.
  • Performs other related duties as assigned.

 

MINIMUM QUALIFICATIONS

 

Requires an Associate’s degree in Computer Science, Information Systems or closely related degree plus six (6) months of experience in troubleshooting computer user problems or any equivalent combination of education, training, and experience.

Must possess and maintain a valid state driver’s license with an acceptable driving history.

Work Location: 1375 Chatham Parkway  Work Hours: 8 am - 5 pm

Additional Requirements
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

 

 

ADDITIONAL INFORMATION
 

  • Strong customer service skills, including the ability to listen, interpret and explain computer related concepts in non-technical terms 
  • Strong troubleshooting skills in an enterprise environment and the ability to multi-task, establishing priorities, and organizes work
  • Strong knowledge of current operating systems and software products
  • Proven analytical and problem-solving abilities
  • Hands-on hardware troubleshooting experience
  • Knowledge of networking concepts
  • Skill in establishing priorities and organizing work
  • Skill in public and interpersonal relations

Listing ends on:

10/18/2021