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Performs administrative work of moderate difficulty providing information and assistance to the public in the Planning, Zoning, and Development Department. May assist in permitting, preparation of information for zoning reviews, development permits and other administrative support responsibilities within the internal Planning & Zoning department
ESSENTIAL JOB FUNCTIONS: (All responsibilities may not be performed by all incumbents.)
Greets visitors and responds to telephone calls; interacts with the public to respond to inquiries and requests; provides information about policies, guidelines, procedures, the status of departmental activities, assists the public with requests for documents, and/or forwards to appropriate personnel for action.
Assist the Zoning Administrator and the Planner in performing a variety of planning and routine office clerical duties in a planning environment; and perform related work as required.
Reviews planning project and permit applications and plans for completeness and for compliance with applicable codes;
Processes applications and non-structural plans necessary for the issuance of a variety of permits;
Advises applicants regarding planning and zoning information and proceedings;
Responds to customer inquiries related to planning, zoning, and permit requirements, procedures, and policies, and other public information at the public counter, by telephone, and by electronic mail;
Calculates and collects fees and returns receipts of payment;
Works with developers and citizens on routine zoning matters;
Maintains logs of plans and applications submitted;
Files, routes, and tracks applications and permit documents to County departments and staff, and coordinates with other regulatory agencies;
Notifies applicants regarding plan corrections;
Enters and issues a variety of permits;
Maintains public files and records and performs records searches;
Assess customer needs and make recommendations;
Enters and retrieves routine to complex information into a computer in order to update records, process transactions, or respond to requests for information.
Logs, tracks, and maintains records on department or unit activities.
Makes copies of a variety of documents and distributes appropriately.
Formats and types letters, memos, forms, reports, and other correspondence using word processing software or typewriter; may initiate correspondence, reports and other written items on own as required.
Compiles information and prepares basic narrative and statistical reports on a periodic basis.
Reviews, checks, routes to the appropriate person and/or processes rezoning applications, requests for building permits, applications for business licenses and other forms and documents as required.
Receives fees for various department records or services; issues permits, licenses or receipts, maintains accounting records, and transmits receipts to County financial offices.
Sets up and maintains alphabetic and numeric files so that documents can be filed and retrieved in an orderly fashion; researches and retrieves file information as needed.
Composes routine correspondence under general direction or on own initiative to expedite the processing and completion of work.
Interacts with staff, elected officials and the general public in person or by telephone in order to respond to inquiries, receive complaints, and resolve problems.
Receives, logs and records various documents. This may include reading for completeness and accuracy and rejecting improper documents.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS REQUIRED:
All candidates to fill a vacant position in this classification must submit to and pass a drug screening test after meeting the following minimum requirements:
Education and Experience:
High school diploma or GED; and,
One to two years of progressively responsible related administrative or clerical experience which involved interacting with the public to disseminate information; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications: (depending on area of assignment)
KNOWLEDGE, SKILLS, AND ABILITIES:
Basic zoning and planning concepts and codes;
Basic understanding of maps and plans;
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
General office procedures, policies and practices, as well as basic knowledge of personal computer and/or computer terminal and other general office equipment.
Policies, procedures, and operations in departmental area of responsibility.
Applicable state, federal and local laws, rules and regulations and ordinances.
Recordkeeping, report preparation, filing methods and records management techniques.
Standard business arithmetic, including percentages and decimals.
Computer applications related to the work.
Assist in the design, delivery and evaluation of business processes and customer management. Operation of computers and other office equipment.