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Glynn County

Listing Summary

This is a full-time position and receives all benefits afforded to regular employees. 

Work schedule is 40 hours per week which may include evenings, nights, weekends, holidays, and on-call.

Summary: Work is performed with independence and initiative under the general supervision of the IT Director. Performance is reviewed through observations, conferences, reports, and the achievement of desired results.

Essential Job Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

  • Coordinates and conducts various projects involving software development, modification, or implementation; reviews work orders and identify priorities; establishes projected timeframes for completion of projects and conducts projects; accordingly, schedules regular maintenance work; assists in planning/scheduling major projects. Acts as Project Manager coordinating vendor support, county staff, and technical resources to accomplish the project objectives. Develops project objectives and scope obtaining approval from stakeholders.
  • Conducts analyses to identify computerization needs of county users ; conducts surveys and compiles data; analyses data and systems; interacts with users to define details of work flow, input data, output requirements, and internal controls and to determine computer system requirements ; reviews department reports/forms and evaluates work flow methods/procedures to assess strengths/weaknesses of existing systems; recommends solutions to computerization needs, such as software development or purchase of software/hardware.
  • Coordinate all assigned systems testing of module patches, fixes, and updates in the test database to ensure proper functioning of the revised system and proper integration with remaining systems; participate in functional end-user testing and check system integrity and integration prior to release to the production environment.
  • Analyze business requirements, select effective solutions and coordinate with other personnel IT, and departments/agencies to ensure system integrity and efficient and effective systems operations; work closely with users to define and analyze business and operational problems; perform a variety of advanced analytical, internal consulting and project leadership/oversight duties to create efficient and effective systems.
  • Provide ongoing functional support for system applications; troubleshoot and resolve reported problems; track issues and document solutions; design reports; identify trends in end-user issues; initiate training and other solutions to improve user performance; consult with stakeholders on training materials; write and maintain training content.
  • Respond to change requests; analyze business rules, processes, and data requirements; identify and analyze complex, ambiguous, or conflicting work processes; research solutions and resources; translate business requirements into configuration designs; troubleshoot and resolve post-implementation configuration issues.
  • Manages specific data for various departments as needed, including installations and maintenance; creates reports and/or files for department users as appropriate. Assists with analysis of department budgetary data; provides breakdown reports of budgetary data and submits to Manager IT; prepares budget estimates; provides budgetary input pertaining to department expenditures.
  • Provides technical support for installation, maintenance, and repair software; tests systems and software to ensure proper operations; identifies data errors; initiates appropriate action to correct errors, recover data, and obtain maintenance; contacts with outside service providers for repair support as needed.
  • Communicates with hardware/software service representatives and technical support representatives; provides information concerning operational and/or mechanical problems as appropriate. Provides training, information, and support to system users and software staff regarding software applications, computer operations, procedures, problems, and related issues; coordinates technical training by outside vendors; troubleshoots and/or resolves problems.
  • Maintains logs/documentation of work activities, software development, subsequent program modifications, maintenance activities, and other activities. Prepares or completes various forms, reports, correspondence, logs, database records, project reports, web content, website statistical data, inventory records, budgetary breakdowns, purchase requisitions, spreadsheets, charts, graphs, presentations, or other documents.
  • Receives various forms, reports, correspondence, work orders/requests, project reports, website/user statistical data, web content, database records, budgetary data, policies, procedures, diagrams, programming manuals, technical support documentation, users' guides, on-line help resources, manuals, reference materials, trade publications, catalogs, directories, Internet resources, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
  • Coordinates work activities with other department staff; assists co-workers with computer installations, maintenance, repairs, or projects; consults with other staff regarding projects, programs, and systems. Communicates with supervisor, employees, other departments, users, vendors, manufacturer representatives, the public, outside organizations, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
  • Conducts site visits to county offices or other locations to provide computer support; operates a motor vehicle to conduct site visits or perform other work activities.

Minimum Education, Training and Experience: Bachelor's Degree in Computer Science, Information Systems, Computer Programming, or closely related field from an accredited institution; supplemented by three (3) years previous experience and/or training that includes computer programming, software configuration, data analysis, database design/administration, computer operations/maintenance, and project coordination; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Required Licenses:  Valid Driver’s License.

Salary: $55,396.20 




 (912) 554-7170 




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