Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy Director - Business Application Services or other designated person and works with co-workers, vendors, computer services personnel, employees, and government agencies to develop and support information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs troubleshooting and problem-solving activities for software application systems
- Provides leadership and support for managing projects
- Assists with evaluation of vendor-developed software
- Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups
- Gathers requirements, designs, and develops reports and minor applications for customers
- Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies
- Develops and supports documentation and procedural manuals
- Evaluates and reports project status to management
- Provides and maintains application security
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
- Implementation support of vendor-supplied business application software in an end-user department
- Thorough and accurate documentation of software problem resolution procedures in a management-approved format
- Handling customer complaint situations
- Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects
- Responding to emergency technology support issues in their area(s) of responsibility
- Training/Familiarizing other staff members (not necessarily subordinates) in technology applications
- May be required to carry pager and be on 24-hour call duty
BA/BS in Computer Science, Information Systems, or Business Administration.
Two (2) years in position involving software or hardware-related technical support, business analysis, and end-user customer support.
- Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing
- Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies
- Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures
- Familiarity with local area networks, network software and technical concepts
- Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment
- May supervise and/or train designated personnel
- Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change
- Good communication skills, both oral and written
- Demonstrated ability to work with a team or independently
- Possession of a valid driver's license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.