GENERAL NATURE OF WORK
Oversees and coordinates the day-to-day operations of group benefits by providing excellent customer service and quality benefits plans, investigating new benefits programs, improving existing programs, and monitors benefits administration, as well as designing employee benefits plans and providing analytical and technical support in the delivery of the benefit programs.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Research employee benefits plans and vendors to identify those that present the best value. Design, recommend and implement new benefits programs. Examine possible plan designs and benefits cost changes. Negotiate with vendors and administrators for best plans, options and rates.
- Serve as primary contact for plan vendors and third-party administrators. Coordinate transfer of data to external contacts for services, premiums and plan administration. Evaluate and revise internal processes to reduce costs and increase efficiency. Document and maintain administrative procedures for assigned benefits processes. Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees.
- Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships and compliance testing. Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
- Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans. Allocate group health and dental claims monthly and reviews quarterly.
- Review both short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs.
- Survey industry trends. Complete benefits surveys and review information obtained from the results. Analyze complex benefits information. Forecast trends and assist with future benefits designs. Develop specific recommendations for review by management.
- Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration and funding. Prepare budgetary recommendations and assist in the monitoring, verifying and reconciling of budgeted funds.
- Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff.
- Act as the single point of contact for all employee benefits and resolve any administrative benefit issues with various carriers and brokers.
- Conduct benefit orientations for eligible new hires throughout the year and lead annual Open Enrollment initiatives.
- Review all benefit invoices for accuracy before sending to Accounting and keep the digital invoices well organized in the share drive.
- Process and administer all leave-of-absence requests and associated paperwork.
- Assist with all new hire on-boarding administration, including employee set up in HCM and benefits enrollment.
- Handle all company level reporting through Employee Navigator on a regular and/or as-needed basis.
- Complete filings for 5500, ACA, EEO-4.
- Facilitate the annual flu shot clinic.
- Maintain employee files and keep the HCM system up to date on a regular basis.
- Respond to all benefit and admin inquiries from employees as needed.
- Perform general HR tasks such as sending out email communications, coordinating events and conducting audits.
KNOWLEDGE, SKILLS and ABILITIES
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives
Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
- Bachelor Degree
- Minimum of 3-5 years of benefits administration experience
- Knowledge of HCM solutions such as ADP or UltiPro, MS Office XP (Word, Excel, Powerpoint) are a must
- Strong written and verbal communication skills
- Detail oriented, ability to problem solve
- Keen sense of customer service
- Ability to work in both a team situation and independently
Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.
Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Most tasks require the ability to communicate orally.
Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.