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PURPOSE & JOB RELATED REQUIREMENTS:
REPORTS TO: Field Services Supervisor
FLSA STATUS: Non-Exempt
CLASSIFICATION: Personnel System; Requires satisfactory completion of a six month probationary period.
PAY GRADE: 109 $31,200.00 Annually
SAFETY SENSITIVE: Yes; Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.
Purpose of Job.
The purpose of this job is to perform work orders associated with initiation of water services for new accounts, termination of accounts due to customer moves, non-payment and high water bill complaints. Investigate and research all Service orders generated by the Advance Metering Infrastructure (AMI) Systems such as leak detection, tamper detection and no use detection. Perform collections/clerical functions associated with pursuing payment of delinquent account balances by the disconnection at the meter for water service, and door hanger notices to pay pending disconnection of service. Duties and responsibilities include, but are not limited to: connecting and disconnecting water services; investigating customer high bill complaints; verifying meter readings to ensure accurate billings; providing information to customers; preparing work orders; and performing additional tasks as assigned.
Job Related Requirements
Work Schedule: Monday through Friday 8:00 am till 5:00 pm with occasional overtime. Also responsible for on call.
May be required to work on religious holidays, weekends and overtime.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
MINIMUM TRAINING & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
High school diploma or equivalent, with one (1) year of meter reading, customer service, collections, billing, computer operations, or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must possess a valid driver's license.