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Associate Director Financial Aid

Kennesaw State University

Listing Summary

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Assists in developing/administering policies and procedures, budgetary decisions, extensive scope/impact of decisions both internal and external contacts, and mission of the department. Participates in planning and implementation of required business processes. Ensures compliance with relevant regulatory requirements. Responsible for a subdivision and/or subunit of a department. Requires supervising additional personnel and day-to-day program management / reporting under university-wide direction.


1. Implementation and management of records policies and procedures focused on student success

2. Coordinates all student processes that relate to the department’s functions

3. Executes reports related to record audits, interprets results, delivers analysis and resolutions

4. Actively engages with the department leadership and proposes ideas and solutions for successful progress of the operation

5. Responsible for the supervision of assigned staff

6. Works collaboratively with campus-wide departments regarding the implementation of policies and procedures

7. Lead meetings regarding projects

8. Provides leadership and support to department, division, and university stakeholders

9. Develops, trains, implements, maintains, and communicates services and programs to relevant stakeholders

10. Develops, trains, implements, maintains, and supports professional development of staff and relevant stakeholders

11. Ensures compliance with all federal, state, NCAA, USG and Kennesaw State rules and regulations

12. Contributes and participates in the strategic planning process and future direction of the department/division

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
Five (5) years of supervisory experience within a professional Financial Aid Office

Preferred Qualifications

Additional Preferred Qualifications
Master's degree in higher education or related field
Extensive working and tested knowledge of Banner (Ellucian)
NASFAA Credentials

Knowledge, Skills, & Abilities

Ability to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success
Ability to maintain compliant records of all transactions between the University and outside
Executes operational excellence, deliver second-mile service, and activate emotional
connections with our students, prospective students, and other constituents
reporting entities.
Able to deal with multiple tasks or projects at one time

Extensive working and tested knowledge of State Program rules and regulations, as they pertain
to Financial Aid in the State of Georgia, Title IV rules and regulations, as they pertain to Federal Student Financial Aid
Demonstrated experience leading compliance efforts involving federal, state, and institutional financial aid
Working knowledge of and abide by the regulations of the Family Education Rights and Privacy
Successful track record in planning, coordinating, and completing large scale, detail-oriented
projects and events

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project
management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft
Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, Common
Origination and Disbursement, Central Processing System, Surfer, and the National Student Loan Data System)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Conflict management and resolution skills, high level of empathy and ability to deal with difficult and confidential situations

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007.  Participant ID: 61415

Other Information

This is a supervisory position.
This position has financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).

Background Check

  • Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.  Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.  Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

Please apply online at:



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