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Public Safety Communications Officer

Kennesaw State University

Listing Summary

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for receiving emergency, non-emergency and administrative calls and notifying and/or dispatching appropriate emergency responders. Performs inquiries and searches of multiple local, state, and national databases to provide information to law enforcement personnel. Serves as a Campus Security Authority as defined by Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).


  1. Receives emergency and non-emergency requests for public safety and non-public safety services
  2. Provides dispatch services regarding incidents and requests public safety assistance via two-way radio and/or telephone
  3. Requests additional resources (fire, emergency medical services, law enforcement, tow trucks, other University personnel or services) as needed
  4. Monitors fire alarm system(s), video camera system(s) and incoming information/messages from government, private sector and non-profit sector sources
  5. Broadcasts alerts to DPS/UP (Department of Public Safety/University Police) and campus community
  6. Receives training and maintains applicable certifications in CPR, AED, first aid procedures, Georgia Crime Information Center/National Crime Information Center (GCIC/NCIC), Georgia Peace Officers Standards and Training (POST), National Incident Management System (NIMS) and Incident Command System (ICS)



Required Qualifications

Educational Requirements
High School diploma or equivalent

Other Required Qualifications
Possession of, or ability to obtain within one (1) year of employment, certification as a Communications Officer through the Georgia Peace Officer Standards and Training (POST) Council, in accordance with Georgia Code 35-8-23 and Chapter 464-14 of the Rules of the Georgia Peace Officer Standards and Training Council

Required Experience
On-the-job training provided

Preferred Qualifications

Preferred Experience
Previous experience working in Public Safety Answering Point (PSAP) preferred

Knowledge, Skills, & Abilities

Able to work during inclement weather, 12-hour shifts and partial shifts, including periodic on-call
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to maintain composure when talking to callers in crisis or emergency situations
Able to work under stressful conditions

Knowledge of NIMS and ICS systems
Knowledge of CPR, AED and first aid procedures

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, video management software, computer-aided dispatch software and web-based applications)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007.  Participant ID: 61415

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

  • Position of Trust + Education Verification + Drug Screen

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.  Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.  Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.


All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

Please apply online at:


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