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Enrollment Customer Service Counselor

Kennesaw State University


Listing Summary

Please apply online at:  https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=245728&PostingSeq=1

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s college . We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high- impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion!

Location

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Assists students, prospective students, parents and/or guardians with advising, guidance and counseling regarding admission, financial aid, and registration questions. Collaborates with Enrollment Services Division staff members to provide exemplary customer service.

Responsibilities

1. Monitors the department’s phones, voice mail and e-mail systems;

2. Provides timely and accurate responses to students, prospective students, parents and/or guardians regarding admissions, registration, financial aid and other enrollment-related processes;

3. Documents communication, interactions, and information according established guidelines;

4. Escalates inquiries to appropriate personnel, per guidelines

5. Processes immunization, tuition classification, and lawful presence documents; maintains compliance with institutional, USG, state, and federal regulations;

6. Serves as backup to Concierge in making outbound calls for various campaigns

 

 

Required Qualifications

Educational Requirements
High School diploma or equivalent

Required Experience
Previous experience in a customer service role

Preferred Qualifications

Additional Preferred Qualifications
Bilingual preferred

Preferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education in related field

Preferred Experience
Prior experience in enrollment services at an accredited institution of higher education is preferred

Proposed Salary

Pay Grade:  Non exempt 16

Knowledge, Skills, & Abilities

ABILITIES
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude  High level of empathy and ability to deal with difficult and confidential situations  Able to deal with multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills  Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program)  Strong attention to detail and follow up skills  Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007.  Participant ID: 61415

Background Check

  • Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.  Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.  Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

Listing ends on:

9/5/2022