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Utility Clerk

City of Pembroke
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Summary

  JOB SUMMARY                                                                           

This position is responsible for performing administrative and clerical duties in support of City utility operations.

 

  MAJOR DUTIES                                                                           

 

·        Answers phone, responds to requests for information, forwards messages to appropriate personnel.

·        Receives and processes payments for all utility accounts.

·        Prepares and sends work orders to City departments and cemetery maintenance bills.

·        Assists in balancing cash drawer.

·        Assists in connecting or disconnecting customer utility service.

·        Reserves community center rentals.

·        Prepares and maintains customer files and cemetery files.

·        Maintains delinquent tax database.

·        Performs related duties.

  KNOWLEDGE REQUIRED BY THE POSITION                                                                           

 

·        Knowledge of modern office practices and procedures.

·        Knowledge of general accounting policies and procedures.

·        Knowledge of computers and job related software programs.

·        Skill in basic mathematical calculations.

·        Skill in oral and written communication.

·        Skill in interpersonal relations.

  SUPERVISORY CONTROLS                                                                           

 

The City Clerk assigns work in terms of somewhat general instructions. The supervisor spot- checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

 

  GUIDELINES                                                                           

 

Guidelines include City and department policies and procedures, and City codes and ordinances. These guidelines are generally clear and specific but may require some interpretation in application.

 

 

  COMPLEXITY/SCOPE OF WORK                                                                           

 

·        The work consists of related administrative and customer service duties.                                             The need for detailed records contributes to the complexity of the position.

·        The purpose of this position is to process bill payments and support City administrative activities. Successful performance helps ensure efficient and effective department operations.

  CONTACTS                                                                           

 

·        Contacts are typically with coworkers, other City employees and agencies, vendors, and members of the general public.

·        Contacts are typically to provide services and to give or exchange information.

  PHYSICAL DEMANDS/ WORK ENVIRONMENT                                                                           

 

·        The work is typically performed while sitting at a desk or table, standing, or walking. The employee occasionally lifts heavy objects and climbs ladders.

·        The work is typically performed in an office, library, or computer room.

  SUPERVISORY AND MANAGEMENT RESPONSIBILITY                                                                           

None.

  MINIMUM QUALIFICATIONS                                                                           

 

·        Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

·        Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

https://www.pembrokega.net/o/cop/page/administration

 

 

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