The City of Sugar Hill is hiring a permit technician in its Planning and Developement Department. The city of Sugar Hill is committed to fostering a positive and progressive workplace culture with a workforce that is reprentative of the population it serves. The City of Sugar Hill strives to be a model of public service excellence and is looking for people who share our values. A competitive salary and full benefits are provided, as well as a pension plan.
Permit Technician
The permit technician is a full-time, non-exempt position in the planning and development department. As the point person for the department's customer relations team, it is the permit technician's primary role to personally connect with each customer promoting a positive experience from first point of contact through the conclusion of each customer's business with the department.
Core Responsibilities:
While the permit technician may receive assignments outside of those responsibilities listed here, he or she will primarily be accountable to:
- Provide best in class customer service and hospitality toward all visitors to the department.
- Give basic technical assistance to the general public and industry professionals on related development requirements and procedures.
- Process a variety of applications, coordinate routing and communications, and track development review process.
Duties:
- Provides a variety of front-desk customer service functions in a pleasant, confident and courteous manner to foster a welcoming business environment.
- Assists walk-in customers, schedules meetings, answers and routes phone calls, and responds to electronic mail.
- Processes a variety of application forms related to development, building and zoning services.
- Provides basic zoning, building and related code information to assist applicants with submitting complete and accurate forms.
Essential Competencies
- Manage time efficiently and prioritize multiple simultaneous tasks such as greeting walk-in customers while answering in-coming calls and organizing files in the office work area.
- Proficiently oerate Microsoft Office application suite while learning several other computer applications related to permitting, accounting and records management.
- Respond in a calm and effective manner to a variety of demands and personality types.
- Bilingual in English and Spanish a plus.
Supervisory Controls
- The permit technician reports directly to the planning and development director but will often work on assignments collaboratively with other staff within the planning and development department. This is not a supervisory position.
Min. Qualifications
- Graduation from high school or possession of a GED and one of the following:
- At least 2 years increasingly responsible experience involving extensive public contact in planning, zoning, engineering, architecture, building construction or related fields or
- One year of related experience in a city or county.
- An associates degree or completion of 30 semester units of college education including courses in business administration, public administration, planning and related coursework.
- or any equivalent combination of education and experience.
For the complete job description, visit: https://cityofsugarhill.com/permit-technician-full-time-job-opportunity/