ACCOUNT SERVICES ANALYST
This is a full-time position with benefits. This position is responsible for utility billings and analytical functions related to Water System utility billing operations.
Major duties include but are not limited to:
1. Monitors AMI Enhanced Monitoring Program through tracking of meter data management system alerts related to orphans and no-read reports, trouble tickets, High/Low validation reports, communication failures, recurring errors, constant water consumption.
2. Generates, monitors and reviews status of work orders and takes action to ensure close-out per requirements.
3. Analyzes and resolves AMI Meter Data Management System issues. Assists assigned staff with complex/problem situations and provides technical expertise.
4. Exports and imports data from meter data management system and computer reading equipment.
5. Maintains multiple billing files through meter change outs.
6. Creates and processes meter related service orders for troubleshooting issues.
7. Creates billing, penalty, and reading calendars.
8. Generates, maintains, and posts water billings.
9. Prints water and sewer bills for active and final services.
10. Creates scans and maintains electronic billing and bank documents.
11. Creates and maintains excel spreadsheets on deposit postings and usage reports.
12. Contacts customer regarding billed usage issues and metering issues.
13. Types and mails correspondence letters for metering issues, billed usage issues, payment concerns, and draft returns.
14. Enters adjustments to customer accounts.
15. Prepares monthly activity reports.
16. Performs other duties as assigned.
Do you have what it takes?