Oversees, supervises, and participates in the receiving of emergency and non-emergency calls and in the dispatching of appropriate personnel; gathers information from callers and determines type of response needed.
Oversees, supervises, and participates in the monitoring and acknowledging of radio traffic from a variety of local agencies; answers and logs all unit-initiated calls; performs status checks of field units; receives and responds to requests from field personnel.
Serves as Terminal Agency Coordinator; monitors GCIC/NCIC terminal; responds to queries within a designated time frame; validates entries; relays information to appropriate agencies.
Supervises and participates in the operation of the GCIC/NCIC terminal, including queries related to drivers licenses, tags, wanted persons, stolen items, etc.; clears entries as required; submits queries for criminal background checks; submits wanted person queries.
Ensures agency compliance with GCIC/NCIC requirements; reviews entries for accuracy; maintains dissemination log; performs audits; maintains related files; logs and maintains all staff training records.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel; ensures that personnel are well trained in call-taking and dispatch policies and procedures.
Logs money orders received from the public for background checks.
Maintains department supply inventory; makes purchases as needed.
Processes open records requests.
Prepares schedules to ensure adequate coverage.
Reviews department payroll for accuracy.
Performs related duties.
Do you have what it takes?