Field Operations Manager

Field Operations Manager 

Water System Field Operations

 

JOB SUMMARY

This position is responsible for managing and directing the operations of the Water System’s Field Operations.

1. Plans, organizes and directs all activities and personnel to include infrastructure maintenance, customer response and development review activities and personnel.

2. Establishes operational standards and methods for water distribution operations; develops and implements related policies and procedures.

3. Oversees the field operations customer communication program to ensure high-quality interactions, proper scheduling of future work at customer properties, and timely follow-up to confirm satisfaction, address concerns, and communicate next steps.

4. Prepares divisions’ annual budget request; monitors expenditures; reviews and approves purchase requests; and provides capital improvement project guidance and cost control.

5. Implements and provides program oversight of the asset management strategy for water distribution infrastructure.

6. Oversees divisions’ contract work; inspects work for quality and compliance with FCWS Standards.; prepares/reviews technical specifications and bid packages for equipment, supplies and services and assures proposed development projects meet county, state, and federal standards and safety requirements.

7. Oversees safety compliance and the training program to ensure acquisition of technical skills.

8. Responds to inquiries from customers, the County Administrator, and other departments

9. Oversees the AMI Enhanced Monitoring Program.

10. Serves as a representative at water industry and profession association meetings, Board of Commissioner meetings and various committees.

11. Perform all other assigned duties.

 

KNOWLEDGE REQUIRED BY THE POSITION

1. Knowledge of public utility operations and budgeting procedures.

2. Knowledge of water system operations and distribution maintenance principles.

3. Knowledge of the occupational hazards and safety precautions necessary for the safe operation of the water system.

4. Knowledge of supervisory principles and practices.

5. Knowledge of mechanical and electrical principles.

6. Knowledge of project management and asset management principles.

7. Skill in the comprehension, interpretation, and enforcement of federal, state, and county regulations

8. Skill in the analysis of construction plans and specifications.

9. Skill in the use of computers and job-related software programs.

10. Skill in interpersonal relations.

11. Skill in oral and written communication.

 

SUPERVISORY CONTROLS

The Water System Director assigns work in terms of field operation and water distribution system goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.

 

GUIDELINES

Guidelines include development standards, county policies and procedures, the employee safety and loss control manual, county purchasing rules, water system standard operating procedures, state and federal drinking water regulations, erosion control laws, OSHA regulations, safety standards. These guidelines require judgment, selection and interpretation in application.

 

COMPLEXITY/SCOPE OF WORK

· The work consists of varied management, supervisory, administrative and technical duties. Strict regulations and procedures which change frequently contribute to the complexity of the position.

· The purpose of this position is to manage the development, repair and maintenance of water system infrastructure, facilities and equipment in a safe, efficient and financially prudent manner. Success in this position contributes to the provision of safe and environmentally compliant drinking water to system customers.

 

CONTACTS

· Contacts are typically with department heads, other county employees, vendors, contractors, federal and state regulators, design consultants, elected and appointed officials, and members of the general public.

· Contacts are typically to give or exchange information, resolve problems, or provide services; motivate and influence persons; or justify, defend, negotiate, or settle matters.

 

PHYSICAL DEMANDS/ WORK ENVIRONMENT

· The work for this position is split between office work (i.e., sitting at a desk or table or while intermittently sitting, standing, or stooping) and field visits to construction sites (i.e., standing or walking for extended periods across all ranges of weather conditions). The position also requires occasional lifting of light objects. During emergencies extended hours may be required.

· The work is typically performed in an office or outdoors, occasionally in cold or inclement weather. The employee is exposed to noise, dust, dirt, grease, and machinery with moving parts. Work requires the use of protective devices such as masks, goggles, or gloves.

 

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position has direct supervision over the Water System Assistant Field Operations Manager (1), AMI Customer Response Manager, and Field Operations Specialist (1).

 

SPECIAL CERTIFICATIONS AND LICENSES

· Possession of a valid State of Georgia driver's license (Class C) and a satisfactory Motor Vehicle Record (MVR) in compliance with County Safety and Loss Control Guidelines. Completion of the State of Georgia Department of Transportation Defensive Driving Course and/or Emergency Vehicle Operation Certification within twelve (12) months of employment. Possession of or ability to readily obtain an appropriate state-certified license for water or wastewater treatment or distribution as appropriate.

 

ADA COMPLIANCE

· Fayette County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

 

HIPAA COMPLIANCE

· The Health Insurance Portability and Accountability Act of 1996, as amended, requires employees to protect the security of Protected Health Information (PHI), however it is obtained, handled, learned, heard or viewed in the course of their work.

 

DRUG AND ALCOHOL COMPLIANCE

· In accordance of Fayette County's Substance Abuse Policy of 1996, as amended, all job applicants offered employment will undergo testing for the presence of illegal drugs and alcohol as a condition of employment.

In the course of employment, employees are subject to random, reasonable suspicion, post-accident, and routine fitness for duty testing for illegal drugs and alcohol abuse. Employees are prohibited to work under the influence, to possess, to distribute, or to sell illegal drugs in the workplace or abuse alcohol on the job. Confirmed positive is reason for denial of employment and/or termination.

 

MINIMUM QUALIFICATIONS

· Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field, such as science or engineering.

· Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of related experience.

· Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with five to seven years’ experience or service.

· Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.