This is a full-time position with benefits. This position serves as Advanced Metering Infrastructure (AMI) Program Manager and is responsible for the end-to-end operations of the Advanced Metering Infrastructure system. This position analyzes enhanced monitoring data, generates analytical reporting, and provides technical expertise to ensure continued AMI success.
Major duties include but are not limited to:
1. Oversees the AMI Enhanced Monitoring Program. Monitor, analyze, and generate analytical reports of enhanced monitoring progress. Ensures departments initiatives of providing AMI enhanced monitoring services of 33,000 customer connections through AMI dashboard data management.
2. Develops recommendations for service level improvements regarding AMI practices and operations. Coordinate with AMI Customer Response Supervisor and other users to support end-to-end operation of the AMI system.
3. Provides highly technical support and training to AMI administrators and users related to system and equipment
4. Provides expertise of Meter Data Management System of AMI program for billing determinants, functionality configuration, and data delivery services.
5. Manages and promotes ongoing efforts of AMI Eye-On-Water self-service customer portal activity for customers to utilize the software's capabilities.
6. Oversees customer response operations including workflow of field technician day-to-day activities to ensure operational efficiencies related to AMI device communications, service requests including disconnection of service due to non-payment, customer complaints, hydrant flushing, and other field related requests
7. Manages the overall health of the AMI system ensuring efficient performance.
8. Analyzes and resolves AMI Meter Data Management System technical issues. Escalate issues as they arise to ensure system performances are within required limits.
9. Manages and performs assigned projects related to the AMI program; customer support and outreach, enhanced technology
10. Develops and maintains detailed project plans, coordinates project deliverables, progress reports and responds to request for information from outside agencies.
11. Provides technical assistance and information to development professionals, elected and appointed officials, County Administrator, County Attorney, public and other staff regarding complex water system development and plan-related information. Coaches and assists staff in providing this information.
12. Oversees the AMI Customer Response training program to ensure staff acquisition of technical skills and safety compliance.
13. Supervises, hires, terminates, and disciplines staff.
14. Conducts performance evaluations, trains staff and ensures employees follow policies and procedures to maintain a healthy and safe working environment.
15. Performs other duties as assigned
MINIMUM QUALIFICATIONS
• Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.
Do you have what it takes?