Administrative Technician

GENERAL NATURE OF WORK

The purpose of this classification is to specialized administrative and clerical work in support of an assigned department.

JOB RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

· Perform customer service functions in person, by telephone, or by mail; provide information or assistance regarding department services, activities, forms, procedures, fees, or other issues; respond to routine questions and complaints; research problems and initiate problem resolution; refer complaints/problems to appropriate personnel.

· Process a variety of documentation associated with department operations within designated timeframes and per established procedures; receive, review, record, type, and/or distribute documentation; enter data into computer systems; log, track, or maintain records regarding department activities; compile data for further processing or for use in preparation of department reports; file, maintain, and store hardcopy records.

· Maintain file system of various files/records for the assigned area; prepare files, organize documentation, and file documents in designated order; retrieve/replace files; scan records into computer; shred/destroy confidential or obsolete documents; conduct records maintenance activities in compliance with guidelines governing record retention.

· Research, compile, and/or monitor administrative, statistical or legal data pertaining to department operations; summarize data, perform routine data analysis, and prepare reports; conduct research of department files, legal records, database records, electronic data sources, Internet sites, hardcopy materials, or other sources as needed.

· May collect fees and monies for department services; receive monies; balance cash drawer; and prepare deposit.

· Prepare, type, proofread, and/or complete various forms, reports, correspondence, newsletters, lists, directories, logs, notices, schedules, expenditure reports, billing statements, work orders, annual and sick leave totals, charts, graphs, spreadsheets, brochures or other documents.

· Receive various forms, reports, correspondence, billing invoices, time sheets, completed work orders, policies, procedures, manuals, handbooks, directories, reference materials, or other documentation; review, complete, proofread, process, forward or retain as appropriate.

· Communicate with supervisor, City employees, the public and outside agencies as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.

· Operate a personal computer, general office equipment or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

· Perform other related duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

· Ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

· Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

· Ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.

· Ability to utilize a wide variety of reference and descriptive data and information.

· Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

· Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

· Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Requirements

MINIMUM QUALIFICATIONS

High school diploma or GED; supplemented by two (2) years previous experience involving administrative or clerical work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. May be required to obtain and maintain certification as Notary Public.

ADA Requirements:

Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.

Physical Requirements: This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions

 

Benefits