Assistant E911 & Emergency Management Director (FT)

POSITION VACANCY ANNOUNCEMENT

Position: Assistant E-911 & Emergency Management Director (FT)
Department: E911
Starting Salary: $35.00/hour - $37.00/hour
FLSA Status: Exempt
Posting Date: March 27, 2026
Closing Date: April 27, 2026

Job Summary:

This position assists in the management and coordination of operations for the E-911 Central Communications 24-hour emergency dispatch center and supports the County’s emergency management program. The role ensures efficient communications operations, regulatory compliance, and readiness for emergency and disaster response.  Performs supervisory and administrative functions in support of departmental operations, exercises independent judgment in emergency situations and operational decision-making, and maintains confidentiality of sensitive law enforcement and emergency communications information.

This position has a direct impact on public safety and the protection of life and property through the coordination of emergency communications and response operations.

Major Duties:

·       Assists in supervising, scheduling, and evaluating assigned personnel, addresses employee concerns and performance issues.

·       Oversees training programs, including Emergency Medical Dispatch (EMD) certification and dispatcher continuing education, and supervises the Training Coordinator and Communications Training Officers (CTOs).

·       Participates in recruitment efforts, including interviewing candidates and reviewing background checks.

·       Reviews and approves payroll in the absence of the Director.

·       Assists in developing, reviewing, and implementing departmental policies and procedures to ensure compliance with applicable laws, regulations, and industry standards.

·       Assists in developing and monitoring departmental budgets, including coordination of expenditures for equipment, training, maintenance contracts, and grant-funded initiatives; works with grant opportunities and assists in preparation, submission, and administration of grants.

·       Identifies, researches, and pursues grant opportunities to support departmental operations, equipment, training, and emergency management initiatives; assists in the preparation, submission, tracking, and administration of grant applications and grant-funded projects, including FEMA and other federal, state, and local funding programs.

·       Maintains statistical and operational data related to E-911 and Emergency Management Agency (EMA) activities, and monitors system performance to evaluate operational efficiency and identify areas for improvement.

·       Ensures compliance with federal, state, and local regulations, including POST, GCIC/NCIC, CJIS, FCC, and Georgia Open Records Act requirements; assists with internal audits and quality assurance reviews.

·       Ensures all public safety communications systems and equipment—including Computer Aided Dispatch (CAD), Geographic Information Systems (GIS), Mobile Data Terminals (MDTs), and Records Management Systems (RMS)—remain fully operational.

·       Oversees the Open Records position and ensures requests are processed in compliance with applicable laws; processes requests as needed in the absence of assigned staff.

·       Diagnoses equipment issues, coordinates repairs, and manages maintenance contracts.

·       Monitors emergency and non-emergency calls and radio traffic, evaluates call trends, and assesses overall system and operational performance.

·       Supports Emergency Operations Center (EOC) operations during incidents by utilizing WebEOC, Crisis Track, and Slack; responsible for creating and managing incidents and maintaining Crisis Track backend functions to ensure effective emergency response and coordination.

·       Serves as a liaison between the department and local, state, and federal agencies to ensure effective communication and coordination during routine operations and emergency incidents.

·       Assists the Director with requests for state assistance through GEMA during emergencies or disasters.

·       Assists in the development and maintenance of the County’s Local Emergency Operations Plan (LEOP) and Hazard Mitigation Plan.

·       Supports emergency preparedness efforts, including coordination with agencies involved in the County Local Emergency Operations Plan (LEOP), and assists with training exercises and drills.

·       Represents the County at meetings, training sessions, and public functions.

·       Serves as Public Information Officer (PIO) in the absence of the Director.

·       Updates and maintains FEMA and GEMA emergency management plans and documentation.

·       Participates in professional development through training, seminars, and continuing education.

·       May be required to work irregular hours, including nights, weekends, and holidays.

·       Will be subject to on-call or call-back status during emergencies or critical incidents.

·       Performs other related duties as assigned.

Minimum Qualifications:

·       Possession of a high school diploma or equivalent.

·       Bachelor’s degree in a related field, or equivalent combination of education and experience. Preferred bachelor’s degree in computer science, information systems management, or a related field OR Two (2) years’ experience in similar position OR combination of work experience and a degree.

·       Three (3) to five (5) years of progressively responsible experience in public safety communications, emergency management, or a related field.

·       Ability to type at least 45 words per minute.

·       Advanced computer skills, including Microsoft Office and CAD systems.

·       Strong customer service and interpersonal skills.

·       Must pass background and fingerprint checks and maintain CJIS clearance.

·       Ability to obtain and maintain GCIC/NCIC and POST certification.

·       Ability to understand and apply job-related principles and procedures.

·       Preferred knowledge and experience with Computer Aided Dispatch (CAD) related products.

·       Preferred experience working in a public safety emergency services workplace with regular exposure to traumatic and confidential information.  

·       Preferred knowledge of laws, rules, and regulations related to the Georgia Open Records Act (ORA).

·       Preferred knowledge of P.O.S.T Certification laws, rules, and regulations related to Communications Officers.

·       Preferred experience with grant writing, grant administration, and management of federal and state funding programs, including FEMA grants and Hazard Mitigation Assistance (HMA) programs.

Certifications:

·       Must obtain GCIC/NCIC certification, including Terminal Agency Coordinator (TAC), if required.

·       Must obtain Certified Emergency Manager (CEM) or equivalent within one (1) year of hire.

·       Must obtain Georgia Basic Communications (Basic Communications Officer) certification within six (6) months of hire.

Progression Clause:
Continued employment in this position is contingent upon successful completion and maintenance of all required certifications within the specified timeframes. Failure to obtain or maintain required certifications within established deadlines may result in reassignment, disciplinary action, or termination of employment. The employee must maintain all required certifications in good standing throughout employment.

Must pass a Background/Reference Check and Pre-Employment Drug Screenings prior to the start of employment.

To Apply: All applicants must complete a Habersham County employment application. Applications can be found online at www.habershamga.com.  Applications and a detailed job description can be picked up at the Habersham County Human Resources Department, Administration Building located at 130 Jacob’s Way, Clarkesville, GA 30523 in room 303. For more information please call (706) 839-0214.
Habersham County is an Equal Opportunity Employer and Drug Free Workplace.