Tourism Compliance Officer - Code Enforcement Division

The Tourism Compliance Officer enforces tour services ordinances of the City of Savannah under the direct supervision of a Code Compliance Supervisor.

• Monitor and enforce compliance with tourism regulations, licensing, and safety standards.
• Conduct inspections and audits of tourism establishments such as tour operators, transportation providers, and other related businesses.
• Review and verify documentation related to permits, licenses, and certifications.
• Provide guidance and support to tourism businesses on regulatory requirements and compliance with best practices.
• Investigate complaints and violations related to tourism activities or establishments.
• Collaborate with government agencies, industry stakeholders, and local communities to promote sustainable tourism practices
• Issue citations and subpoenas to individuals and organizations as required for violations or investigations related to tourism compliance.
• Prepare and present evidence in Recorders Court or other judicial proceedings to support enforcement actions.
• Testify in court regarding violations, inspections, and compliance issues as needed.

• Prepare reports and maintain records of inspections, violations, and compliance status.
• Stay updated on relevant laws, regulations, and industry standards affecting tourism.
• Performs other related duties as assigned.

Requires a High School diploma or GED, and some code enforcement or field investigative experience, or any equivalent combination of education, training, and experience.

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Knowledge, Skills & Abilities

• Knowledge of city and department policies and procedures.
• Knowledge of related City of Savannah tourism services codes and ordinances.   
• Knowledge of the principles and practices of code enforcement.
• Skill in decision making.
• Skill in compiling information and preparing reports.
• Skill in operating such office equipment as a computer, calculator, copier, and facsimile machine. Must be proficient in typing and have strong computer skills.
• Skills in establishing priorities and organizing schedules and operating tasks.   
• Skill in interpersonal relations.
• Skill in oral and written communication.

Minimum Standards

SUPERVISORY CONTROLS: Work is performed under the close supervision of the Code Compliance Supervisor. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include the International Property Code, the Georgia Code, the Savannah Code, and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related code enforcement activities. Fairly standard procedures and tasks where basic analytical ability is required, such as comparison of numbers and facts to select the correct actions. Detailed guidelines and procedures are generally used to make decisions or determine actions. Unhappy property owners contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to enforce property maintenance codes. Supportive, informational, recording, or other services to assist others in producing correct and effective results; minor consequences. Success in this position contributes to a safe, clean, and healthy environment for city residents and visitors.

PERSONAL CONTACTS: Regular contact within the department, periodic contact with other departments, outside agencies, and the general public. Contacts are typically with co-workers, other city personnel, neighborhood leaders, property owners, court personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, resolve problems, and justify or defend matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects, climbs ladders, and distinguishes between shades of color. This is sedentary work requiring the exertion of up to 10 pounds of force occasionally.

WORK ENVIRONMENT: The work is typically performed in an office or at inspection sites where the employee may be exposed to hazardous or unhealthy environments. The work requires the use of masks, goggles, or gloves. Involves regular exposure to one or more disagreeable elements (dust, heat, fumes, cold, noise, vibration, or wetness); frequent exposure to hazards where lost-time accidents are definitely possible.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.