Full Time Administrative Assistant

Position Title: Full-Time Administrative Assistant

Department: Parks and Recreation

Job Summary: The Administrative Assistant provides clerical, administrative, and front-desk support for the Parks & Recreation Department. This position assists with daily operations of the recreation center including customer service, program registration, membership services, and administrative coordination. The Administrative Assistant serves as a primary point of contact for visitors and patrons, ensuring a welcoming environment and efficient operation of the recreation facility.

Major Duties:

• Serve as the primary front desk receptionist, greeting visitors and providing information about recreation programs, memberships, events, and facility use
• Scan membership cards and verify active memberships for patrons entering the recreation center
• Assist patrons with membership sign-ups, renewals, and account inquiries
• Answer and direct phone calls and emails in a professional and timely manner
• Provide excellent customer service to residents, program participants, and visitors
• Process registrations for recreational programs, classes, and facility rentals
• Maintain accurate membership and program records in recreation management software
• Collect and process payments including cash, credit card, and check transactions; assist with daily reconciliation reports
• Maintain and organize digital and paper files, reports, and departmental records
• Assist with preparation and distribution of newsletters, flyers, program guides, and social media updates
• Provide administrative support for special events, programs, and community activities
• Assist with scheduling of recreation facilities, meeting rooms, and program spaces
• Order and maintain office supplies and front desk materials
• Monitor front desk activity and assist patrons with facility policies and procedures
• Perform other related administrative duties as assigned

Skills/ Qualifications:

• ·    High school diploma or equivalent; associate degree preferred
• ·    Previous experience in customer service, clerical, or administrative support
• ·    Experience in a parks & recreation, municipal, or recreation center environment preferred
• ·    Strong organizational and time management skills
• ·    Excellent verbal and written communication skills
• ·    Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• ·    Ability to learn and operate recreation management and membership software systems
• ·    Ability to handle financial transactions accurately
• ·    Friendly, professional, and customer-service-oriented attitude
• ·    Ability to maintain confidentiality and handle sensitive information

SUPERVISORY CONTROLS: The Office Manager or Recreation Administration assigns work in terms of general instructions. Work is reviewed for completeness, accuracy, and adherence to departmental policies.

GUIDELINES:  Guidelines include City of Cartersville policies, departmental procedures, and standards from organizations such as the Georgia Recreation and Parks Association (GRPA) and the National Recreation and Parks Association (NRPA). Judgment is required when applying these guidelines to daily operations.

COMPLEXITY: The work involves varied administrative, customer service, and recreation facility support tasks requiring coordination with staff, participants, and the public.

SCOPE AND EFFECT: The purpose of this position is to support administrative operations and provide front-line customer service for the Parks & Recreation Department. Successful performance helps ensure smooth facility operations and a positive experience for community members.

PERSONAL CONTACTS: Contacts are typically with co-workers, instructors, volunteers, representatives of community organizations, program participants and their families, coaches, media representatives, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to exchange information, provide services, resolve problems, and assist patrons with recreation programs and facility access.

PHYSICAL DEMANDS: The work is performed while sitting, standing, walking, bending, crouching, or stooping. The employee may occasionally lift light or moderately heavy objects.

WORK ENVIRONMENT: Work is primarily performed indoors at the recreation center front desk and administrative office areas.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None

The City of Cartersville is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Employment Application

Interested in applying? Please submit a letter of interest, application, and/or resume in PDF format only to Human Resources at HR@cityofcartersville.org or in person at 1 N. Erwin St. Cartersville, GA 30120. Please direct any questions to Human Resources 770-387-5639.